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Oona Insurance Philippines has appointed Cindy Gernan, a highly respected insurance operations leader with over 25 years of experience, to strengthen its customer-centric transformation. Her appointment supports Oona’s continued growth as a digital-first insurer, reinforcing operational excellence, innovation, and enhanced customer experience across the Philippine market.
Oona Insurance Philippines today announced the appointment of Cindy Gernan, a highly respected insurance operations leader with more than 25 years of experience driving transformation, operational excellence, and customer-centric innovation across the industry.
Cindy joins Oona Philippines at a pivotal time as the company continues to scale its digital-first insurance model in the Philippines. Throughout her career, she has led large-scale operational transformations, redefined claims management, and streamlined processes to deliver faster, more seamless customer experiences. Her leadership spans both regional and local roles, where she has consistently translated strategy into measurable business impact.
Known for her hands-on leadership style and strategic mindset, Cindy has built and led high-performing teams through periods of growth and change. She is widely recognized for modernizing insurance operations—balancing efficiency, compliance, and customer empathy—while embedding innovation into day-to-day execution.
“Cindy’s depth of experience and operational leadership will be a significant asset as we continue to strengthen Oona’s customer promise,” said Ninoy Rollan III, President and CEO of Oona Insurance Philippines. “She brings a rare combination of strategic clarity and executional discipline, which aligns strongly with how we are building the future of insurance.”
Her appointment underscores Oona’s continued ability to attract experienced leaders and deepen its expertise in the Philippine insurance market.
Cindy holds a Bachelor’s degree in Accountancy from St. Paul College of Manila. At Oona, she will focus on advancing operational excellence, elevating customer experience, and supporting the company’s long-term growth strategy in the Philippine market.
