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Empathizing with our customers is not just our goal – it is our commitment. It is imperative that we don’t let technology become an impersonal layer. We must ensure that our customers feel our love, respect, and commitment to their welfare in every interaction with us.
We need to have a bias for action where we make new things and avoid the error of falling in love with our own shadows. If something doesn’t work, drop it. Fail fast. And get on the energizing task of reimagining and remaking.
Value and respect each member of the team, especially those interacting with our customers. How we treat each other is how we will come across to our customers.
We should always choose the harder path if that’s the right one. When we see something that’s amiss, we set it right. We need to be proud of the place we work in and feel proud when we talk about it with others.
We will keep focused on the long term and our customers. We will enjoy and celebrate our achievements but never let that go to our heads. We will speak with our actions and maintain balance in our ups and downs.
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