Simplified the claim process for a better customer experience.
Prepare and collate all the required documents and claim details for submission. Click here to see the required documents.
Fill out the online claim form and upload the required documents online.
Claim result will be informed within 5 business days upon submissions of all required documents to Oona.
You may simply click here to report a claim online. You can also report a claim through (02) 8876-4400 for landline, 09209186242 (Smart), or 09175817175 (Globe). We are also ready to assist you with your claim through email at fnolclaims@oona-insurance.com.ph for motor claims, or at pcm_claims@oona-insurance.com.ph for non-motor claims.
You can find the list of required claim documents by clicking here .
Note: The list provided is a general guide, and the Company may request additional documents during the actual claim processing.
If the damage is minimal, yes, you can go ahead and have your property fixed. Just remember to take photos before the repairs.
For substantial losses, our Claims Representative will guide you after the inspection.
Please do not dispose of any damaged items until the inspection or investigation is completed, unless instructed by an Oona representative.
Once we receive your complete documents, our team will begin processing your claim. If your claim is approved, we’ll promptly communicate a settlement offer to you. This offer will outline the compensation you’re eligible to receive based on our assessment. Upon your acceptance of the settlement offer, we’ll initiate the payment process, ensuring timely disbursement of the approved amount.
For Own Damage or Theft motor claims:
Police Report, Affidavit, or Incident Report Form
Registration Certificate and Official Receipt
Driver's License and its Official Receipt
For Third-Party Property Damage motor claims:
All requirements listed above for Own Damage claims
Registration Certificate and Official Receipt of the third party's vehicle
Driver's License and Official Receipt of the third party
Certificate of No Claim from their insurer
For Third Party Bodily Injury motor claims:
All requirements listed above for Own Damage claims
Medical certificate, medical receipts and bills
Death certificate (if filing for a death claim)
For Carnap Claims:
All requirements listed above for Own Damage claims
Alarm Sheet (Flash Alarm or Nationwide Alarm)
Complaint sheet
Certificate of non-recovery
It's always best to have these documents prepared to ensure a smooth claim process. If you need any further assistance, don't hesitate to reach out and we will be happy to help!
Simply click here to see the list of trusted Oona partner workshops near you. They're equipped to handle all your repair needs.
For straightforward claims, it usually takes 1-3 working days after submitting the complete requirements. This applies to claims amounting to PHP 50,000 or below.
For larger claims above PHP 50,000, the processing time is 7-10 working days.
For Total Loss claims, it may take at least 15 working days.
For Accident and Travel Claims, it takes 1-3 working days, except for Death Claims which takes 10-15 working days.
For Property and Miscellaneous Claims, expect 5-10 working days from the date of submission of complete documents if handled by an internal claims adjuster, and from the date of submission of the final report if handled by an external claims adjuster.
You may call us at our hotline (02) 8764400. Just have your claim number ready, which was provided by our First Notice of Loss (FNOL) personnel, and we'll be happy to update you on the status.
Click here to download the claim forms online
If you need roadside assistance, you may call our partner Pacifico Assistance at (02) 84594727.
For Fire Incidents: Call the Bureau of Fire Protection or the nearest authority right away. Safety first!
For Robbery or Burglary: In case of theft or burglary, report it to the nearest Police Station. They’ll assist you promptly.
For Catastrophic Incidents: Always keep your local Emergency Hotlines handy. These numbers are crucial during emergencies. Contact these numbers immediately for assistance during catastrophic incidents.
Document the scene by taking photos of any damaged items. Visual evidence will help with your claim processing. Then, notify OONA Insurance immediately.
