Experience Trustworthy Claims

Simplified the claim process for a better customer experience.

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4.87

Stars Claims Experience Satisfaction Rating

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230++

Authorized Workshops

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99%

Claims Settlement

Need a hand with your claim?

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Need a hand with your claim?

Testimonial

What people have to say about our claims process

“My experience was excellent! I got immediate responses and actions when I filed my claim. Job well done! “

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Mark Lester D.

“You did an amazing job assisting me all throughout the claims process. Thank you for your great service!“

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Martina Althea D.

“The service was very fast, error free, and with a personalized approach! Thank you!"

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Cyril V.

Got a Question?

We do our best to respond in a timely fashion.

How long does it take to process a non-motor claim?

Answer

For Accident and Travel Claims, it takes 1-3 working days, except for Death Claims which takes 10-15 working days.

For Property and Miscellaneous Claims, expect 5-10 working days from the date of submission of complete documents if handled by an internal claims adjuster, and from the date of submission of the final report if handled by an external claims adjuster.

 

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How long does it take to process a non-motor claim?
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After submitting a claim, how can I monitor its status?

Answer

You may call us at our hotline (02) 8764400. Just have your claim number ready, which was provided by our First Notice of Loss (FNOL) personnel, and we'll be happy to update you on the status.

 

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Where can I get the claim forms?

Answer

Click here to download the claim forms online

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Where can I report a claim?

Answer

You may simply click here  to report a claim online. You can also report a claim through (02) 8876-4400 for landline, 09209186242 (Smart), or 09175817175 (Globe). We are also ready to assist you with your claim through email at fnolclaims@oona-insurance.com.ph for motor claims, or at pcm_claims@oona-insurance.com.ph for non-motor claims. 

 

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How long does it take to process a motor claim?

Answer

For straightforward claims, it usually takes 1-3 working days after submitting the complete requirements. This applies to claims amounting to PHP 50,000 or below.
For larger claims above PHP 50,000, the processing time is 7-10 working days.
For Total Loss claims, it may take at least 15 working days.

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