Oona Claims Process: Easy Steps to Submit Your Insurance Claim

How long does it take to process a non-motor claim?

Answer

For Accident and Travel Claims, it takes 1-3 working days, except for Death Claims which takes 10-15 working days.

For Property and Miscellaneous Claims, expect 5-10 working days from the date of submission of complete documents if handled by an internal claims adjuster, and from the date of submission of the final report if handled by an external claims adjuster.

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How long does it take to process a non-motor claim?

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After submitting a claim, how can I monitor its status?

Answer

You may call us at our hotline (02) 8764400. Just have your claim number ready, which was provided by our First Notice of Loss (FNOL) personnel, and we'll be happy to update you on the status.

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After submitting a claim, how can I monitor its status?

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Where can I get the claim forms?

Answer: Click here to download the claim forms online
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Where can I report a claim?

Answer

You may simply click here to report a claim online. You can also report a claim through (02) 8876-4400 for landline, 09209186242 (Smart), or 09175817175 (Globe). We are also ready to assist you with your claim through email at fnolclaims@oona-insurance.com.ph for motor claims, or at pcm_claims@oona-insurance.com.ph for non-motor claims.

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Where can I report a claim?

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How long does it take to process a motor claim?

Answer: For straightforward claims, it usually takes 1-3 working days after submitting the complete requirements. This applies to claims amounting to PHP 50,000 or below.
For larger claims above PHP 50,000, the processing time is 7-10 working days.
For Total Loss claims, it may take at least 15 working days.
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Can I dispose of the damaged items immediately after the incident?

Answer

Please do not dispose of any damaged items until the inspection or investigation is completed, unless instructed by an Oona representative.

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Can I dispose of the damaged items immediately after the incident?

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What is the process after submitting the complete documents?

Answer

Once we receive your complete documents, our team will begin processing your claim. If your claim is approved, we’ll promptly communicate a settlement offer to you. This offer will outline the compensation you’re eligible to receive based on our assessment. Upon your acceptance of the settlement offer, we’ll initiate the payment process, ensuring timely disbursement of the approved amount.

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What is the process after submitting the complete documents?

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Where can I get the list of documents that I need to prepare in case of claim?

Answer: You can find the list of required claim documents by clicking here .
Note: The list provided is a general guide, and the Company may request additional documents during the actual claim processing.
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Where can I call if I need roadside assistance?

Answer

If you need roadside assistance, you may call our partner Pacifico Assistance at (02) 84594727.

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Where can I call if I need roadside assistance?

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Can I proceed to have my property fixed after the incident?

Answer

If the damage is minimal, yes, you can go ahead and have your property fixed. Just remember to take photos before the repairs.
For substantial losses, our Claims Representative will guide you after the inspection.

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Can I proceed to have my property fixed after the incident?

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What should I do first in case of an accident?

Answer

For Fire Incidents: Call the Bureau of Fire Protection or the nearest authority right away. Safety first!
For Robbery or Burglary: In case of theft or burglary, report it to the nearest Police Station. They’ll assist you promptly.
For Catastrophic Incidents: Always keep your local Emergency Hotlines handy. These numbers are crucial during emergencies. Contact these numbers immediately for assistance during catastrophic incidents.
Document the scene by taking photos of any damaged items. Visual evidence will help with your claim processing. Then, notify OONA Insurance immediately.

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What should I do first in case of an accident?

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What are the documents needed for motor claim?

Answer

For Own Damage or Theft motor claims:

Police Report, Affidavit, or Incident Report Form
Registration Certificate and Official Receipt
Driver's License and its Official Receipt

For Third-Party Property Damage motor claims:

All requirements listed above for Own Damage claims
Registration Certificate and Official Receipt of the third party's vehicle
Driver's License and Official Receipt of the third party
Certificate of No Claim from their insurer

For Third Party Bodily Injury motor claims:

All requirements listed above for Own Damage claims
Medical certificate, medical receipts and bills
Death certificate (if filing for a death claim)

For Carnap Claims:

All requirements listed above for Own Damage claims
Alarm Sheet (Flash Alarm or Nationwide Alarm)
Complaint sheet
Certificate of non-recovery

It's always best to have these documents prepared to ensure a smooth claim process. If you need any further assistance, don't hesitate to reach out and we will be happy to help!

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What are the documents needed for motor claim?

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I want to repair my vehicle, where can I find the nearest workshop in my location?

Answer: Simply click here to see the list of trusted Oona partner workshops near you. They're equipped to handle all your repair needs.
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Got a Question?

How long does it take to process a non-motor claim?

After submitting a claim, how can I monitor its status?

Where can I get the claim forms?

Where can I report a claim?

How long does it take to process a motor claim?

Can I dispose of the damaged items immediately after the incident?

What is the process after submitting the complete documents?

Where can I get the list of documents that I need to prepare in case of claim?

Where can I call if I need roadside assistance?

Can I proceed to have my property fixed after the incident?

What should I do first in case of an accident?

What are the documents needed for motor claim?

I want to repair my vehicle, where can I find the nearest workshop in my location?

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