Please keep these following documents below handy when you file your claim

Check how to claim

OR/CR

Certificate of Registration and OR (Official Receipt) of the unit

alt

Drivers license

Copy of the driver's license at the time of accident

alt

Deed of Sale

Deed of Sale if the insured is different from the registered owner

alt

Police Report

Certified true copy or original copy of the police report with sworn statement

alt

Passport

Including pages showing Exit/Entry Dates

alt

Reimbursement Letter Request

Copy of the letter requesting for reimbursement

alt

Receipts of payments made

Original Official Receipt/s (O.R.) of all payments made.

alt

Valid ID

One (1) valid government ID with three (3) specimen signature

alt

Proof of Qualification

Copy of proof of qualification to avail of the insurance cover

alt text

Employment Contract

Copy of the employment contract

alt

Passport

Front page of the passport and the portion showing the immigration stamps on arrival and departure at country of work

alt text

Non-Waiver Agreement

Non-Waiver Agreement form provided by Oona Insurance

alt text

Notarized Sworn Statement of Loss

Notarized Sworn Statement of Loss form provided by Oona Insurance

alt text

Proof of Purchase/Valuation

Sales invoice, receipts and/or vouchers of affected items

alt text

Proof of Damage

Photo/s of affected items and incident report

alt text

Proof of Ownership

Proof of ownership such as Certificate of Title, RPT, ID, and other similar documents

alt text

Non-Waiver Agreement

Non-Waiver Agreement form provided by Oona Insurance

alt text

Notarized Sworn Statement of Loss

Notarized Sworn Statement of Loss form provided by Oona Insurance

alt text

Proof of Damage

Photo/s of affected items and incident report

alt text

Proof of Purchase/Valuation

Sales invoice, receipts and/or vouchers of affected items

alt text

Proof of Ownership

Proof of ownership such as Certificate of Title, RPT, ID, and other similar documents

alt text

Looking for something else?

Find our Sales Offices

We'd love to assist you in person. Find our nearest branch in your location.

Get Direction directions-img
claim-form

Claim forms

All the forms you need to file a claim

Learn More
claim-form

Customer Service

Contact our team directly through the following:



Claims Assistance Hotline (8am to 5pm, M-F)

asdsLandline: (632) 8876 4400

asdsSmart: 0920 918 6242

asdsGlobe: 0917 581 7175



For Non-Motor Claims

asdspcm_claims@oona-insurance.com.ph

 

For Motor and Personal Accident Claims

asdsfnolclaims@oona-insurance.com.ph



For Travel Claims

asdsOutside the PH: (+00) 632 8459 4727

asdsWithin the PH: (02) 8459 4727

asdstravelassist@oona-insurance.com.ph

claim-form

Got a question?

We do our best to respond in a timely fashion.

View All FAQsright-side-arrow

How long does it take to process a non-motor claim?

Answer

For Accident and Travel Claims, it takes 1-3 working days, except for Death Claims which takes 10-15 working days.

For Property and Miscellaneous Claims, expect 5-10 working days from the date of submission of complete documents if handled by an internal claims adjuster, and from the date of submission of the final report if handled by an external claims adjuster.

 

Questions
How long does it take to process a non-motor claim?
Sequence Id
5
Tags

After submitting a claim, how can I monitor its status?

Answer

You may call us at our hotline (02) 8764400. Just have your claim number ready, which was provided by our First Notice of Loss (FNOL) personnel, and we'll be happy to update you on the status.

 

Questions
After submitting a claim, how can I monitor its status?
Sequence Id
6
Tags

Where can I get the claim forms?

Answer

Click here to download the claim forms online

Questions
Where can I get the claim forms?
Sequence Id
7
Tags

Where can I report a claim?

Answer

You may simply click here  to report a claim online. You can also report a claim through (02) 8876-4400 for landline, 09209186242 (Smart), or 09175817175 (Globe). We are also ready to assist you with your claim through email at fnolclaims@oona-insurance.com.ph for motor claims, or at pcm_claims@oona-insurance.com.ph for non-motor claims. 

 

Questions
Where can I report a claim?
Sequence Id
1
Tags

How long does it take to process a motor claim?

Answer

For straightforward claims, it usually takes 1-3 working days after submitting the complete requirements. This applies to claims amounting to PHP 50,000 or below.
For larger claims above PHP 50,000, the processing time is 7-10 working days.
For Total Loss claims, it may take at least 15 working days.

Questions
How long does it take to process a motor claim?
Sequence Id
4
Tags

Can I dispose of the damaged items immediately after the incident?

Answer

Please do not dispose of any damaged items until the inspection or investigation is completed, unless instructed by an Oona representative.

 

Questions
Can I dispose of the damaged items immediately after the incident?
Sequence Id
12
Tags

What is the process after submitting the complete documents?

Answer

Once we receive your complete documents, our team will begin processing your claim. If your claim is approved, we’ll promptly communicate a settlement offer to you. This offer will outline the compensation you’re eligible to receive based on our assessment. Upon your acceptance of the settlement offer, we’ll initiate the payment process, ensuring timely disbursement of the approved amount.

 

Questions
What is the process after submitting the complete documents?
Sequence Id
13
Tags

Where can I get the list of documents that I need to prepare in case of claim?

Answer

  • You can find the list of required claim documents by clicking here .
    Note: The list provided is a general guide, and the Company may request additional documents during the actual claim processing.

 

Questions
Where can I get the list of documents that I need to prepare in case of claim?
Sequence Id
10
Tags

Where can I call if I need roadside assistance?

Answer

If you need roadside assistance, you may call our partner Pacifico Assistance at (02) 84594727.

 

Questions
Where can I call if I need roadside assistance?
Sequence Id
8
Tags

Can I proceed to have my property fixed after the incident?

Answer

If the damage is minimal, yes, you can go ahead and have your property fixed. Just remember to take photos before the repairs.
For substantial losses, our Claims Representative will guide you after the inspection.

 

Questions
Can I proceed to have my property fixed after the incident?
Sequence Id
11
Tags