Please keep these following documents below handy when you file your claim

Check how to claim

OR/CR

Certificate of Registration and OR (Official Receipt) of the unit

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Drivers license

Copy of the driver's license at the time of accident

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Deed of Sale

Deed of Sale if the insured is different from the registered owner

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Police Report

Certified true copy or original copy of the police report with sworn statement

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Passport

Including pages showing Exit/Entry Dates

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Reimbursement Letter Request

Copy of the letter requesting for reimbursement

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Receipts of payments made

Original Official Receipt/s (O.R.) of all payments made.

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Valid ID

One (1) valid government ID with three (3) specimen signature

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Proof of Qualification

Copy of proof of qualification to avail of the insurance cover

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Employment Contract

Copy of the employment contract

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Passport

Front page of the passport and the portion showing the immigration stamps on arrival and departure at country of work

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Non-Waiver Agreement

Non-Waiver Agreement form provided by Oona Insurance

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Notarized Sworn Statement of Loss

Notarized Sworn Statement of Loss form provided by Oona Insurance

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Proof of Purchase/Valuation

Sales invoice, receipts and/or vouchers of affected items

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Proof of Damage

Photo/s of affected items and incident report

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Proof of Ownership

Proof of ownership such as Certificate of Title, RPT, ID, and other similar documents

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Non-Waiver Agreement

Non-Waiver Agreement form provided by Oona Insurance

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Notarized Sworn Statement of Loss

Notarized Sworn Statement of Loss form provided by Oona Insurance

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Proof of Damage

Photo/s of affected items and incident report

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Proof of Purchase/Valuation

Sales invoice, receipts and/or vouchers of affected items

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Proof of Ownership

Proof of ownership such as Certificate of Title, RPT, ID, and other similar documents

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Medical documents

Histopathology or biopsy reports and all available laboratory and test results

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KTP

Your identity card

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Medical documents

ECG Report, Enzyme Assays Reports, and all available laboratory and test results

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KTP

Your identity card

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Medical documents

CT scan or MRI scan of the brain and all available laboratory and test results

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KTP

Your identity card

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Got a question?

We do our best to respond in a timely fashion.

How long does it take to process a non-motor claim?

Answer

For Accident and Travel Claims, it takes 1-3 working days, except for Death Claims which takes 10-15 working days.

For Property and Miscellaneous Claims, expect 5-10 working days from the date of submission of complete documents if handled by an internal claims adjuster, and from the date of submission of the final report if handled by an external claims adjuster.

 

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After submitting a claim, how can I monitor its status?

Answer

You may call us at our hotline (02) 8764400. Just have your claim number ready, which was provided by our First Notice of Loss (FNOL) personnel, and we'll be happy to update you on the status.

 

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Where can I get the claim forms?

Answer

Click here to download the claim forms online

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Where can I report a claim?

Answer

You may simply click here  to report a claim online. You can also report a claim through (02) 8876-4400 for landline, 09209186242 (Smart), or 09175817175 (Globe). We are also ready to assist you with your claim through email at fnolclaims@oona-insurance.com.ph for motor claims, or at pcm_claims@oona-insurance.com.ph for non-motor claims. 

 

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How long does it take to process a motor claim?

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For straightforward claims, it usually takes 1-3 working days after submitting the complete requirements. This applies to claims amounting to PHP 50,000 or below.
For larger claims above PHP 50,000, the processing time is 7-10 working days.
For Total Loss claims, it may take at least 15 working days.

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Can I dispose of the damaged items immediately after the incident?

Answer

Please do not dispose of any damaged items until the inspection or investigation is completed, unless instructed by an Oona representative.

 

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What is the process after submitting the complete documents?

Answer

Once we receive your complete documents, our team will begin processing your claim. If your claim is approved, we’ll promptly communicate a settlement offer to you. This offer will outline the compensation you’re eligible to receive based on our assessment. Upon your acceptance of the settlement offer, we’ll initiate the payment process, ensuring timely disbursement of the approved amount.

 

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Where can I get the list of documents that I need to prepare in case of claim?

Answer
  • You can find the list of required claim documents by clicking here .
    Note: The list provided is a general guide, and the Company may request additional documents during the actual claim processing.

 

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Where can I call if I need roadside assistance?

Answer

If you need roadside assistance, you may call our partner Pacifico Assistance at (02) 84594727.

 

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Can I proceed to have my property fixed after the incident?

Answer

If the damage is minimal, yes, you can go ahead and have your property fixed. Just remember to take photos before the repairs.
For substantial losses, our Claims Representative will guide you after the inspection.

 

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