Please keep these following documents below handy when you file your claim

OR/CR

Certificate of Registration and OR (Official Receipt) of the unit

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Drivers license

Copy of the driver's license at the time of accident

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Deed of Sale

Deed of Sale if the insured is different from the registered owner

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Police Report

Certified true copy or original copy of the police report with sworn statement

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Passport

Including pages showing Exit/Entry Dates

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Reimbursement Letter Request

Copy of the letter requesting for reimbursement

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Receipts of payments made

Original Official Receipt/s (O.R.) of all payments made.

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Valid ID

One (1) valid government ID with three (3) specimen signature

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Proof of Qualification

Copy of proof of qualification to avail of the insurance cover

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Employment Contract

Copy of the employment contract

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Passport

Front page of the passport and the portion showing the immigration stamps on arrival and departure at country of work

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Non-Waiver Agreement

Non-Waiver Agreement form provided by Oona Insurance

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Notarized Sworn Statement of Loss

Notarized Sworn Statement of Loss form provided by Oona Insurance

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Proof of Purchase/Valuation

Sales invoice, receipts and/or vouchers of affected items

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Proof of Damage

Photo/s of affected items and incident report

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Proof of Ownership

Proof of ownership such as Certificate of Title, RPT, ID, and other similar documents

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Non-Waiver Agreement

Non-Waiver Agreement form provided by Oona Insurance

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Notarized Sworn Statement of Loss

Notarized Sworn Statement of Loss form provided by Oona Insurance

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Proof of Damage

Photo/s of affected items and incident report

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Proof of Purchase/Valuation

Sales invoice, receipts and/or vouchers of affected items

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Proof of Ownership

Proof of ownership such as Certificate of Title, RPT, ID, and other similar documents

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Medical documents

Histopathology or biopsy reports and all available laboratory and test results

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Valid Government ID

Your identity card

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Medical documents

ECG Report, Enzyme Assays Reports, and all available laboratory and test results

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Valid Government ID

Your identity card

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Medical documents

CT scan or MRI scan of the brain and all available laboratory and test results

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Valid Government ID

Your identity card

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Official Receipt(s)

Copie(s) of all your official receipts of medical expenses incurred

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Doctor's Prescription

Prescription copy from a Doctor summarizing the diagnosis and prescription including medicines

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Medical Certificate (if available)

A certified document by a Doctor with diagnosis details and prescribed treatment, If any

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Attending Physician report (for inpatient claim)

A detailed report prepared by your treating Physician or Specialist

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Police Report

Certified true copy or original copy of the police report with sworn statement

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Proof of online transaction

Copy of Proof of online transaction

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Fraud notification Report

Copy of Bank Fraud Notification Report

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Valid ID

One (1) valid government ID with three (3) specimen signature

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Medical Documents

Radiology reports (MRI, CT, Xray), Laboratory test results

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Valid Government ID

Your identity card

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Got a question?

We do our best to respond in a timely fashion.

Does OFW insurance help during employer disputes?

Answer

Yes, but the applicable benefit depends on the OFW’s situation at a given time. OFW insurance does not allow multiple benefits to cover the same incident simultaneously.


Subsistence Allowance applies when an OFW is unpaid, abandoned, or stranded abroad and needs temporary financial support while awaiting assistance or approval for repatriation.


Repatriation Cost Benefit applies once return to the Philippines is authorized due to unsafe working conditions, contract termination, or other employer-related issues.
 

While both benefits may stem from the same employer-related concern, they are provided at different stages—not at the same time—and are subject to policy terms and approval.

How long does it take to process a claim?

Answer
Claim processing time depends on the completeness of documents submitted. Once all required documents are received, evaluation begins in accordance with policy timelines.

How long is Oona OFW Insurance valid?

Answer
Coverage is typically aligned with your contract period abroad. The duration will be based on the employment term declared during application.

Got a question?

We do our best to respond in a timely fashion.

After I submit a claim, how can I monitor my claim process?

Answer

To find out the location and/or status of your claim, you can fill out the form on the Claim Status page.

How long does it take to process a claim?

Answer

Payment of compensation within 30 (thirty) calendar days from the date of the agreement

How long is the coverage period provided by Property Insurance?

Answer

The coverage provided by Property Insurance is for a period of 12 (twelve) months

How to buy Property Insurance products?

Answer

You can contact the Marketing Team at the Oona Branch and Marketing Office. You can find a list of addresses and telephone numbers of Oona Marketing and Branch Offices on the Customer Support page.

In addition, you can also fill in your personal data in the form on the Property Insurance product page, and we will contact you soon.

How to pay the Property Insurance premium?

Answer

Payment of Property Insurance premiums can be made by cash, cheque, giro, transfer or by other agreed means

What should I do if my policy is lost or damaged?

Answer

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at number (021) 280 90111 which will help you to arrange a duplicate policy.

What should I do in case of loss or damage to my property?

Answer

You can fill out the Property Insurance Claim Report form which is available on the Claim Report form on the Claim Report page on the Oona website. For claims submission and further information, please contact the 24-hour Call Center at (021) 280 90111.

If you have difficulty filling out the claim reporting form, for those of you who are in the Jakarta area, you can directly contact the Oona Integrated Claims section at number (021) 4585 1018 or via SMS to number 087782828121. Meanwhile, for those of you who are outside the area of Jakarta, you can contact the nearest Oona Branch Offices. Click on the Customer Support page to get information about Oona Branch Offices. The Customer's obligations in the event of loss and/or damage can be seen in the Policy Wording.

When can I submit a claim after the policy is activated?

Answer

The customer can submit a claim after the policy is activated, during the period the policy is still valid

Got a question?

We do our best to respond in a timely fashion.

Can I extend my Schengen travel insurance policy if my trip gets longer?

Answer
Yes! If you decide to stay beyond your original dates, you can extend your policy easily by getting in touch with us, just be sure to renew before your current coverage expires.

Can I get family travel insurance or a group plan?

Answer
Yes! Family travel insurance covers you, your spouse, and your children under one policy, often at a more affordable rate than buying separate plans. It’s a convenient way to protect your whole family on vacations.

Can I still get travel insurance while already at the airport?

Answer

Yes, absolutely. With Oona Insurance Travel Online, you can buy travel insurance anytime, anywhere, even while you’re at the airport waiting to board. The process is quick, fully online, and takes just a few minutes.

Simply visit www.myoona.ph using your phone, tablet, or laptop, choose the Oona Travel Insurance plan that fits your trip, fill out the short form, and complete your payment. Your policy will be sent instantly to your email inbox, ready for you to review and present if needed.

This flexibility means you can still secure coverage for medical emergencies, trip delays, lost baggage, and more, even if you forgot to buy insurance before leaving home.

Tip: While you can buy travel insurance hours before your flight (typically at least 2 hours), purchasing it earlier gives you added benefits like trip cancellation coverage before your departure date.

Can I still make changes to my flight details in my policy?

Answer
Yes, you can request changes to your flight details in your travel insurance policy before your trip begins. Simply contact our customer service team or send us an email with your updated itinerary. Changes must be made before your coverage period starts, and additional fees may apply depending on the adjustments. Always review your policy terms to ensure the updates are processed correctly.

Do I need travel insurance for my trip back to the Philippines?

Answer
Travel insurance is not required for returning to the Philippines. However, it’s still highly recommended to protect yourself against unexpected expenses. Coverage can include medical emergencies during layovers, trip delays or cancellations, lost baggage, and even accidents before you arrive home. Whether you’re a Filipino resident or an overseas traveler heading back, having comprehensive travel insurance ensures a smooth, stress-free journey.

Does my policy cover COVID-19? If yes, what are the coverages?

Answer
COVID-19 coverage isn’t included in your travel insurance by default, but you can easily add it when purchasing your policy. This add-on gives you protection if you contract COVID-19 during your trip, including coverage for medical treatment and hospital expenses, emergency evacuation or repatriation of mortal remains, and reimbursement if you need to cancel your travel plans or cut your trip short due to COVID-19. It’s a smart choice, especially if you’re traveling to destinations that require proof of COVID-19 insurance for entry.

Does my policy cover travel to multiple countries?

Answer
Yes, most international travel insurance policies provide coverage in multiple countries during the policy period, as long as the destinations are declared at the time of purchase. This is perfect for multi-country tours, cruises, or backpacking trips. Just make sure your plan includes all the countries on your itinerary, especially if some destinations have higher medical costs.

Does travel insurance cover lost passports?

Answer
Yes, most comprehensive travel insurance policies include coverage for travel documents, such as lost or stolen passports. This helps cover the cost of replacement, including necessary travel to the nearest embassy or consulate, so you can continue your trip with minimal disruption.

How does cashless medical assistance work?

Answer
If you fall sick or get injured while traveling, cashless medical assistance lets you get treatment without worrying about payment on the spot. Simply go to a partner hospital, and Oona Travel Insurance will handle the bill directly with the facility. This means no upfront costs, no reimbursement hassles, and peace of mind while abroad.

How much does comprehensive travel insurance typically cost?

Answer
Prices of travel insurance in the Philippines vary depending on your destination, trip duration, and coverage type, but even Oona's extensive plans are designed to give you maximum protection at a great value.Our comprehensive travel insurance with COVID-19 coverage starts at just ₱299, making it an affordable way to protect yourself from unexpected costs during your trip.

Is comprehensive travel insurance required for Filipino travelers?

Answer
For Filipino travelers, a comprehensive travel insurance is not required--but still recommended--for domestic trips within the Philippines or for many destinations in Asia and worldwide. However, it is mandatory if you are applying for a Schengen visa or visiting countries that specifically require proof of travel insurance. For Schengen countries, you must have international travel medical insurance with at least €30,000 coverage for medical emergencies, hospitalization, and repatriation.

Is comprehensive travel insurance worth it for short trips?

Answer
Absolutely. Even for weekend getaways or short business trips, travel insurance can save you from unexpected expenses like medical bills, flight delays, or lost baggage. It’s a small investment for peace of mind, especially when emergencies can happen anytime, anywhere.

My trip includes a cruise. Is this covered under my comprehensive travel policy?

Answer
Cruises are not automatically covered under a regular travel insurance policy, but you can add cruise coverage for an extra premium. This upgrade will protect you against trip delays, medical issues on board, and other unexpected events during your cruise vacation.

Should I buy my own travel insurance?

Answer
Absolutely. Even if it’s not required, having your own comprehensive travel insurance gives you peace of mind. It covers you for important things like medical expenses, flight delays, and lost baggage, so you can enjoy your trip without financial worries.

What does travel insurance typically not cover?

Answer

While travel insurance offers protection for many unexpected events, there are important exclusions you should know. These help define the scope of coverage and manage risks for both the insurer and the traveler. Common exclusions include:

  • Actions by the Insured – Losses caused by your own misconduct or unlawful acts, including fraud, criminal activity, negligence, reckless behavior, or incidents linked to mental health disorders.
  • Natural Disasters – Events such as floods, earthquakes, volcanic eruptions, and other large-scale natural catastrophes, unless your policy specifically lists them as covered.
  • Terrorism and Armed Conflicts – Losses resulting from terrorism, uprisings, riots, war, civil unrest, or similar large-scale conflicts.
  • Risky or Extreme Activities – Participation in hazardous sports, extreme adventure activities, or high-risk recreational pursuits not covered by your plan.
  • Travel Advisories and Government Actions – Losses incurred in destinations under an official “DO NOT TRAVEL” warning or caused by government restrictions, deportations, or travel bans.
  • Pre-existing Medical Conditions – Known illnesses or injuries you had before your policy started, as well as self-inflicted injuries, suicide attempts, or complications from alcohol or drug misuse.
  • Other Specific Exclusions – Losses from personal errors (like incorrect booking details), the financial failure of a travel provider, or major events outside the scope of your plan.

Tip: Always review your policy’s “General Exclusions” section before you travel so you know exactly what’s covered and what’s not. This will help you plan better, avoid surprises during claims, and choose add-ons if you need extra protection.

What happens to my travel insurance if my trip is cancelled?

Answer
If your trip is cancelled, trip cancellation coverage in your travel insurance can reimburse prepaid, non-refundable costs like flights, hotels, tours, etc., up to your policy limit, but only for covered reasons such as, illness, injury, death in the family, serious home damage, job loss, court summons, etc.. Always check exclusions in your policy. For example, many policies exclude pre-existing medical conditions unless you buy a waiver.

What hazardous sports are covered by the policy, and will I be covered if I participate in them?

Answer
Your travel insurance may cover certain hazardous or adventure sports such as skiing, scuba diving (within safe depth limits), surfing, and hiking, as long as they are done recreationally and not professionally or in competitions. Always check your policy’s list of covered activities and exclusions to confirm coverage before participating. If the sport is not included, you may need to add an adventure sports rider for protection.

What is overbooking and does my policy cover it?

Answer
Overbooking (also called overselling or denied boarding due to overbooking) happens when an airline sells more tickets than there are seats on the flight. If this results in a flight delay of more than 6 hours, many travel insurance policies, including Oona, may reimburse reasonable expenses for meals, hotel accommodation, and airport transfers, provided the airline or another party hasn’t already given them to you for free.

What is Schengen travel insurance and why do I need it?

Answer
Schengen travel insurance is a type of travel insurance required for visa applications to Schengen Area countries. It must have a minimum coverage of €30,000 for medical expenses. This ensures you’re protected in case of illness, accidents, or emergencies while traveling in Europe.

What is travel insurance and why do I need it?

Answer

Travel insurance provides financial protection against unforeseen events such as trip cancellations, flight delays, lost luggage, or medical emergencies during your trip. It ensures you receive assistance and reimbursement for covered incidents, helping you travel with confidence and security.
 

Oona Travel Insurance offers comprehensive coverage with cashless medical access, 24/7 support, and flexible plans designed to fit your travel needs, whether for a single trip or multiple journeys throughout the year.

What makes Oona Travel Insurance different from others?

Answer

Oona Travel Insurance stands out for its premium global coverage, strong financial protection, and hassle-free assistance network. We offer up to ₱5 million in benefits for medical emergencies, personal accidents, and travel inconveniences, supported by a 24/7 international assistance hotline.

Our commitment is simple: trusted comprehensive protection, wherever you go.

What should I do if my checked-in luggage goes missing during my flight and I need to make a claim?

Answer

If your checked baggage is lost, delayed, or missing, it’s important to act quickly to protect your claim rights. Follow these two essential steps:
 

  1. Notify the Airline Immediately
    • Go to the airline’s Customer Service or Baggage Services counter as soon as you notice your luggage is missing.
    • File an official Property Irregularity Report (PIR) or similar form and request a copy — this will serve as proof for your insurance claim.
    • Keep all your boarding passes, baggage tags, and any receipts for emergency purchases you may need.
  2. Contact Oona Insurance’s
    • 24/7 HotlineCall us as soon as possible so we can assist you:
      Outside the Philippines: +00 632 8876 4400
      Within the Philippines: (02) 8876 4400
    • Our claims team will guide you step-by-step, explain the documents needed, and help you complete your claim submission.

Tip: Prompt reporting is crucial. Most airlines and insurers have strict timelines for lost baggage claims. The sooner you report, the better your chances of a smooth reimbursement process.

What will happen to my travel insurance if my visa is denied?

Answer
Some travel insurance policies include a visa refusal benefit, reimbursing your prepaid expenses if your visa application is unexpectedly denied. This is especially useful for Schengen and other visa-required destinations.

What’s the best option for travel insurance if I travel often?

Answer
Type of Travel Insurance Best For Key Coverage Why Choose This Plan
Single-Trip Travel Insurance Occasional travelers taking one trip at a time Medical emergencies, trip cancellations, lost baggage, and flight delays Ideal if you travel once or twice a year and want comprehensive coverage for each trip.
Annual Multi-Trip Travel Insurance Frequent travelers with multiple trips per year All benefits of single-trip plans for unlimited trips within a year Saves time and money with year-round protection—no need to buy insurance each time you travel.
Schengen Visa Travel Insurance Travelers visiting Europe (Schengen Area) Medical coverage meeting Schengen visa requirements Ensures you meet visa requirements and stay protected during your European travels.
Customizable Oona Travel Insurance Any traveler who wants flexible protection Core benefits plus optional add-ons (e.g., COVID-19 coverage, hazardous sports protection) Lets you tailor your coverage to your destination, activities, and needs for every journey.

What’s the difference between single-trip and annual multi-trip travel insurance?

Answer
Type of Travel Insurance Coverage Period Best For Key Coverage Why Choose This Plan
Single-Trip Travel Insurance One journey from departure to return Occasional travelers or one-time vacationers Medical emergencies, trip cancellations, lost baggage, and flight delays Ideal if you travel once or twice a year and want full protection for a specific trip.
Annual Multi-Trip Travel Insurance Unlimited trips within 12 months Frequent or business travelers All benefits of a single-trip plan, valid for every trip in a year Saves time and money with year-round protection—no need to buy insurance for each trip.

When does my travel insurance policy start and end?

Answer
Your Oona Travel Insurance policy starts one hour before your scheduled departure and remains in effect for the entire duration of your trip. Coverage ends one hour after your scheduled or actual arrival, whichever comes first. This ensures you’re protected during transit, while traveling, and right up until you reach your destination safely.

Will my comprehensive insurance cover my expenses if my flight is delayed?

Answer
Yes. If your flight is delayed by 6 hours or more, your travel insurance can help cover the extra costs. This can include your hotel stay, transportation to and from the airport, meals, basic toiletries, and even clothing if you’re stuck overnight without your bags. Just remember to keep all receipts and get written proof of the delay from the airline.

Got a question?

We do our best to respond in a timely fashion.

After earning a 20% increase in the hospitalization benefit limit for two (2) consecutive claim-free years, will my benefits revert to their original limit after making a claim?

Answer

No. The increased hospital benefit limit shall remain the same.

Can I apply for multiple Personal Accident policies?

Answer

Yes, you can apply for multiple personal accident insurance plans. Just make sure the total coverage amount doesn't exceed the maximum benefit permitted, which is determined by a percentage of your Gross Annual Income.

Can I automatically get high coverage under Personal Accident insurance?

Answer

The limit of the personal accident insurance cover is determined by your gross annual income and occupation.

Can I claim the daily hospital cash benefits if I had outpatient treatment?

Answer

To claim the daily cash benefits, you must be admitted to a hospital or clinic recognized by the Bureau of Medical Services for at least 24 hours. So, you need to stay there overnight to qualify.

How do I claim monthly shelter allowance benefit and monthly Pension?

Answer

You can claim both the monthly shelter allowance and pension together as a single lump sum payment, along with your other benefits.

How many times am I allowed to transfer the coverage?

Answer

The insured has the option to transfer coverage to a new domestic employee twice per year

How much can a domestic employee`s beneficiaries claim if they die while riding the employer`s vehicle?

Answer

If a domestic employee dies in an accident while riding the employer’s vehicle, their beneficiaries are entitled to twice the face value.

I have 5 children, with the oldest graduating from college and the youngest just starting pre-school. Will the coverage for my oldest child transfer to my youngest?

Answer

Yes, the coverage is designed to support the educational expenses of up to four (4) children currently studying for the first five years after the insured's death.

If I don`t name a beneficiary, who can claim the insurance proceeds if I die?

Answer

If no beneficiary is named, the insurance proceeds would go to your estate or any relative by blood or marriage whom the Company considers entitled to the proceeds.

If I`m hospitalized for a continuing sickness after the policy expires, am I still covered?

Answer

Yes, if you're confined again within a year due to the same ongoing illness, the company will still cover your daily benefits.

If I, the insured, pass away, will my dependents still be covered if they`re hospitalized due to sickness a year later?

Answer

Yes, if the insured dies, the company will cover hospitalization expenses for the insured's dependents up to the policy limit for the initial five (5) years of the insured's absence. This coverage applies regardless of whether the dependent's hospitalization is due to an accident or sickness.

If my domestic employee resigns, can the coverage be transferred?

Answer

Yes, when your previous domestic employee leaves, their coverage stops automatically. However, you can extend coverage to the new domestic employee by informing the insurance company of the changes.

Is motorcycling automatically covered by this insurance?

Answer

No, it's not automatically covered. But you can ask to add coverage for accidental death or permanent injury, which requires underwriting approval and an extra premium.

Is there a restriction on where the coverage applies?

Answer

No, there's no restriction. The coverage extends anywhere in the world, 24/7, offering protection against medical expenses from injury.

Is Unprovoked Murder and Assault automatically covered?

Answer

No, coverage for Unprovoked Murder and Assault is not automatic. It depends on the applicant's occupation and requires underwriting approval, as well as payment of an additional premium.

To whom will the Company pay the insurance benefits?

Answer

The Company pays you directly, not the hospital. This means you can use the money freely for medicines, lab fees, medical expenses, etc.

What is a pre-existing illness? Is this covered?

Answer

A pre-existing illness is any medical condition you already had before your coverage began, whether you were aware of it or not. Unfortunately, losses due to pre-existing illnesses are not covered by the company.

What is the maximum age limit for getting Personal Accident Insurance in the Philippines?

Answer

You can get Personal Accident Insurance if you're between 18 and 60 years old, with the option to renew until you're 65. If you want to include minors aged 1 to 17, their parent or legal guardian must be the policyholder.

What`s the highest coverage limit for self-employed individuals?

Answer

The maximum coverage for self-employed individuals is determined by their Gross Annual Income from the previous year, which can be verified through their Income Tax Return (ITR).

When can I expect to receive the benefits?

Answer

You'll get your daily hospital cash benefits when you leave the hospital under the hospital cash plan. If you stay for more than 14 days, you can ask for an advance payment for the rest of your stay.

Will my domestic employee be covered during her day off?

Answer

Yes, the domestic employee is covered as long as they are employed with you. Coverage ends when they leave or are replaced

Got a question?

We do our best to respond in a timely fashion.

Can I buy Oona Cancer Insurance if I have a pre-existing medical condition?

Answer

This depends on the type and severity of the medical condition you have or had. To determine your eligibility, please complete the health declaration as part of the purchase process.

Do I need to go for a medical check-up to buy Oona Cancer Insurance?

Answer

No, medical check-up is not required. All you need to do is answer 4 health declaration questions online.

How can I buy Cancer Insurance?

Answer

You can buy cancer insurance online with no medical exams, just by answering 4 health questions to get insurance cover against cancer.

What are the payment options?

Answer

You can pay online via credit or debit card, or via e-Wallets: Maya or GCash

What are the symptoms of Cancer?

Answer

Cancer symptoms vary widely based on the type of cancer but can include:

Unexplained weight loss, Persistent cough or trouble breathing, Difficulty swallowing, Persistent indigestion or discomfort after eating, Persistent, unexplained muscle or joint pain, Unexplained bleeding or bruising, Persistent Fatigue, Lumps or areas of thickening that can be felt under the skin, Changes in the skin, such as jaundice, sores that do not heal, or changes to existing moles, etc.

What insurance is best for cancer?

Answer

When seeking the best insurance for cancer, it's essential to look for insurance policies specifically designed to cover cancer-related medical expenses, often referred to as "cancer insurance." These specialized insurance plans can provide financial support by covering costs not typically handled by standard health insurance.

Oona Cancer Insurance stands out with its tailored coverage, ensuring that patients and their families can focus on recovery without the burden of financial strain.

What is the maximum protection I can buy under Oona Cancer Insurance?

Answer

₱500,000 is the maximum protection you can buy under Oona Cancer Insurance.

What’s the difference between Cancer Insurance and Health Insurance?

Answer

Cancer Insurance is a part of health insurance that specifically cover for lump sum payment once an insurance member is diagnosed with Cancer at any stage.

When does my Oona Cancer Insurance cover start?

Answer

Your cover starts on the insurance coverage start date as shown on the Policy Schedule. The Cancer Benefit starts after a 90-day waiting period.

Got a question?

We do our best to respond in a timely fashion.

Can I buy Oona Heart Attack Insurance if I have a pre-existing medical condition?

Answer

This depends on the type and severity of the medical condition you have or had. To determine your eligibility for a critical illness insurance policy, please complete the health declaration as part of the purchase process.

Do I need to go for a medical check-up to buy Oona Heart Attack Insurance?

Answer

No, medical check-up is not required. All you need to do is answer 4 health declaration questions online.

Does insurance cover a heart attack?

Answer

Insurance coverage for heart attack expenses largely depends on the details of your policy. Many standard health insurance plans provide coverage for immediate medical treatments and hospitalization. However, the full spectrum of costs, including rehabilitation and lost income, might not be fully covered.

This is where the Oona Heart Attack Insurance plan comes into play. Tailored to offer a comprehensive safety net against critical illness, our plan provides a lump sum payment upon diagnosis of a heart attack.

How can I buy Oona Heart Attack Insurance?

Answer

You can buy Oona Heart Attack insurance online with no medical exams, just by answering 4 health questions.

What are the causes of Heart Attack?

Answer

The five major cause of heart attack in the Philippines includes, coronary artery disease, high blood pressure, smoking, diabetes, poor diet and lack of physical activity.

What are the payment options?

Answer

You can pay online via credit or debit card, or via e-Wallets: Maya or GCash.

What are the symptoms of Heart Attack?

Answer

The symptoms of heart attack may vary between individuals but there are several common signs to be aware of, like chest pain or discomfort, pain or discomfort in one or both the arms, the back, neck, jaw or stomach, shortness of breath, other signs may include nausea, vomiting lightheadedness, or unusual fatigue. Women more likely to experience shortness of breath, nausea/vomiting, and back or jaw pain.

What causes Coronary Heart Disease?

Answer

Sudden heart attacks, often resulting from coronary heart disease (CHD), are triggered by various underlying factors. Key factors contributing to the development of coronary heart disease and potentially leading to a sudden heart attack include, High Blood Pressure, High Cholesterol levels, Smoking, Diabetes, Obesity and Physical Inactivity.

What causes sudden Heart Attack?

Answer

Sudden heart attack occur when the blood flow to certain part of the heart is abruptly blocked, leading to the death of heart muscle cells. The primary cause of this sudden this sudden blockage is usually coronary artery disease where the arteries that supply blood to the heart muscle become narrowed due to a buildup of plaque (a mix of fat, cholesterol, and other substances).

What is the difference between mild and major Heart Attack?

Answer

The difference between a mild and a major heart attack lies in the extent of the damage to the heart muscle and the symptoms experienced. In a mild heart attack, the blockage of the coronary artery is partial or temporary, resulting in less extensive damage to the heart muscle. Despite being labeled as "mild," it is still a serious medical condition that requires prompt treatment to prevent further damage to the heart. Major heart attack involves a complete blockage of one or more coronary arteries, leading to significant damage to the heart muscle. Symptoms are more intense and sudden, including severe chest pain, sweating, nausea, and shortness of breath.

What is the maximum protection I can buy under Oona Heart Attack Insurance?

Answer

₱500,000 is the maximum protection you can buy under Oona Heart Attack Insurance.

When does my Oona Heart Attack Insurance cover start?

Answer

Your cover starts on the coverage start date as shown on the Policy Schedule. The Heart Attack Benefit starts after a 90-day waiting period.

Which food causes Heart Attack in men?

Answer

Common foods known to increase heart attack risk include those high in saturated fats (such as red meat and full-fat dairy products), trans fats (found in many fried and processed foods), and excessive salt and sugar intake. Diets high in processed meats, low in fruits, vegetables, whole grains, and high in refined carbohydrates and sugary drinks are also linked to an increased risk of heart disease.

Got a question?

We do our best to respond in a timely fashion.

After submitting a claim, how can I monitor its status?

Answer

You may call us at our hotline (02) 8764400. Just have your claim number ready, which was provided by our First Notice of Loss (FNOL) personnel, and we'll be happy to update you on the status.

 

Can I dispose of the damaged items immediately after the incident?

Answer

Please do not dispose of any damaged items until the inspection or investigation is completed, unless instructed by an Oona representative.

 

Can I proceed to have my property fixed after the incident?

Answer

If the damage is minimal, yes, you can go ahead and have your property fixed. Just remember to take photos before the repairs.
For substantial losses, our Claims Representative will guide you after the inspection.

 

How long does it take to process a motor claim?

Answer

For straightforward claims, it usually takes 1-3 working days after submitting the complete requirements. This applies to claims amounting to PHP 50,000 or below.
For larger claims above PHP 50,000, the processing time is 7-10 working days.
For Total Loss claims, it may take at least 15 working days.

How long does it take to process a non-motor claim?

Answer

For Accident and Travel Claims, it takes 1-3 working days, except for Death Claims which takes 10-15 working days.

For Property and Miscellaneous Claims, expect 5-10 working days from the date of submission of complete documents if handled by an internal claims adjuster, and from the date of submission of the final report if handled by an external claims adjuster.

 

I want to repair my vehicle, where can I find the nearest workshop in my location?

Answer

Simply click here  to see the list of trusted Oona partner workshops near you. They're equipped to handle all your repair needs.

What are the documents needed for motor claim?

Answer

For Own Damage or Theft motor claims:

  • Police Report, Affidavit, or Incident Report Form

  • Registration Certificate and Official Receipt

  • Driver's License and its Official Receipt

For Third-Party Property Damage motor claims:

  • All requirements listed above for Own Damage claims

  • Registration Certificate and Official Receipt of the third party's vehicle

  • Driver's License and Official Receipt of the third party

  • Certificate of No Claim from their insurer

For Third Party Bodily Injury motor claims:

  • All requirements listed above for Own Damage claims

  • Medical certificate, medical receipts and bills

  • Death certificate (if filing for a death claim)

For Carnap Claims:

  • All requirements listed above for Own Damage claims

  • Alarm Sheet (Flash Alarm or Nationwide Alarm)

  • Complaint sheet

  • Certificate of non-recovery

It's always best to have these documents prepared to ensure a smooth claim process. If you need any further assistance, don't hesitate to reach out and we will be happy to help!

 

What is the process after submitting the complete documents?

Answer

Once we receive your complete documents, our team will begin processing your claim. If your claim is approved, we’ll promptly communicate a settlement offer to you. This offer will outline the compensation you’re eligible to receive based on our assessment. Upon your acceptance of the settlement offer, we’ll initiate the payment process, ensuring timely disbursement of the approved amount.

 

What should I do first in case of an accident?

Answer

For Fire Incidents: Call the Bureau of Fire Protection or the nearest authority right away. Safety first!
For Robbery or Burglary: In case of theft or burglary, report it to the nearest Police Station. They’ll assist you promptly.
For Catastrophic Incidents: Always keep your local Emergency Hotlines handy. These numbers are crucial during emergencies. Contact these numbers immediately for assistance during catastrophic incidents.
Document the scene by taking photos of any damaged items. Visual evidence will help with your claim processing. Then, notify OONA Insurance immediately.

 

Where can I call if I need roadside assistance?

Answer

If you need roadside assistance, you may call our partner Pacifico Assistance at (02) 84594727.

 

Where can I get the claim forms?

Answer

Click here to download the claim forms online

Where can I get the list of documents that I need to prepare in case of claim?

Answer
  • You can find the list of required claim documents by clicking here .
    Note: The list provided is a general guide, and the Company may request additional documents during the actual claim processing.

 

Where can I report a claim?

Answer

You may simply click here  to report a claim online. You can also report a claim through (02) 8876-4400 for landline, 09209186242 (Smart), or 09175817175 (Globe). We are also ready to assist you with your claim through email at fnolclaims@oona-insurance.com.ph for motor claims, or at pcm_claims@oona-insurance.com.ph for non-motor claims. 

 

Got a question?

We do our best to respond in a timely fashion.

Can I use Oona health insurance at any hospital?

Answer
You can access a wide network of accredited hospitals and doctors in the Philippines and abroad (with Global Shield), depending on your chosen plan.

Does Oona cover pre-existing conditions?

Answer
If you have a pre-existing condition, Oona will review it through a medical assessment. While it may not be covered during your first policy year, it may become eligible for coverage upon renewal, depending on Oona’s underwriting approval.

Does Oona health insurance cover overseas medical emergencies?

Answer
Yes. Oona offers emergency medical coverage abroad — up to 90 days for Global Shield and 30 days for Purple Shield, included at no extra cost.

Does Oona offer family health insurance?

Answer
Yes. Oona provides family health insurance plans that cover your spouse and children under one policy — ideal for protecting your loved ones at home or abroad.

How do I apply for health insurance with Oona?

Answer
Simply submit your contact info, and an Oona advisor will guide you in choosing the best health insurance plan that fits your lifestyle and budget.

How do I choose the best health insurance plan?

Answer
Start by considering your medical needs, budget, and whether you need coverage just in the Philippines or abroad. Look at annual limits, hospital networks, co-payments, and included benefits like mental health or maternity. It’s also helpful to speak to a licensed advisor to compare options tailored to your lifestyle.

How does the co-payment option work?

Answer
Oona offers an optional 20% co-payment that gives you a 25% discount on your premium — ideal if you want lower upfront costs.

Is health insurance worth it if I’m young and healthy?

Answer
Yes. Even if you’re in good health, accidents and illnesses can happen unexpectedly. Without insurance, emergency care or hospitalization especially abroad can be very costly. Health insurance also helps cover routine checkups, mental health support, and preventive care. Getting insured while you're young often means lower premiums and better long-term options.

Is mental health insurance included in Oona’s coverage?

Answer
Absolutely. Oona includes mental health coverage as part of its standard benefits, unlike many insurers that charge extra for it.

What are the annual coverage limits for Oona health plans?

Answer
Global Shield offers up to US$2,000,000 per year, and Purple Shield provides up to ₱5,000,000 — ideal for both routine care and serious medical events.

What does a typical health insurance plan cover?

Answer
A typical health insurance plan covers hospitalization, surgery, doctor consultations, diagnostic tests, and emergency medical treatment. Some plans may also include preventive care or wellness benefits depending on the policy.

What does Oona health insurance cover?

Answer
Oona health plans cover inpatient and outpatient treatment, emergency care, surgery, and specialist consultations. Optional benefits such as dental, optical, or wellness services may be available depending on the selected plan.

What is health insurance and why do I need it?

Answer
Health insurance helps cover the cost of medical care such as doctor visits, hospitalization, surgery, and treatment. It protects you from high, unexpected medical expenses and ensures you can access timely healthcare when needed.

What is Oona Health Insurance and how does it work?

Answer
Oona Health Insurance provides flexible, comprehensive coverage for individuals and families. Depending on your selected plan, medical expenses may be paid directly to hospitals (cashless) or reimbursed after treatment. Oona offers options for both local and international coverage.

What is the difference between Global Shield and Purple Shield?

Answer
Global Shield is an international health insurance plan with up to US$2 million annual limit and worldwide coverage. Purple Shield is a domestic health insurance plan with up to ₱5 million coverage for medical needs within the Philippines.

What’s the difference between HMO and private health insurance?

Answer
An HMO (Health Maintenance Organization) typically covers services within a specific network of providers and may have more limitations. Private health insurance usually offers broader coverage, higher benefit limits, and more flexibility in choosing doctors and hospitals even outside a network.

Which is the best health insurance plan for Filipinos abroad?

Answer
Global Shield is the ideal choice for Filipinos living or working overseas, with 90 days of overseas medical insurance per trip, plus emergency and hospitalization coverage worldwide.

Who is eligible for Oona health insurance?

Answer
Anyone from 15 days old to 99 years can apply, with guaranteed renewability up to age 100 — perfect for all life stages.

Got a question?

We do our best to respond in a timely fashion.

Can I buy Oona Stroke Insurance if I have a pre-existing medical condition?

Answer

This depends on the type and severity of the medical condition you have or had, which will be delienated in the terms and conditions of your stroke insurance cover. To determine your eligibility, please complete the health declaration as part of the purchase process.

Do I need to go for a medical check-up to buy Oona Stroke Insurance?

Answer

No, medical check-up is not required to become a policyholder. All you need to do is answer 4 health declaration questions online.

How can I buy Oona Stroke Insurance?

Answer

You can buy Stroke insurance online with no medical exams, just by answering 4 health questions.

Is Stroke covered by insurance?

Answer

Coverage for stroke-related medical expenses varies by insurance policy. Standard health insurance may cover some treatment costs but often falls short in addressing all expenses, especially those related to critical illnesses such as heart attacks and strokes.

Recognizing this need, Oona Stroke Insurance offers a specialized solution designed to fill these gaps. Oona Stroke Insurance policy is specifically designed to provide comprehensive coverage for expenses associated with stroke treatment and recovery.

What are major causes of Stroke?

Answer

Here are some major causes of stroke. Ischemic stroke, which is caused by blockages or narrowing of the arteries that supply blood to the brain, and Hemorrhagic stroke, which is caused by bleeding in or around the brain.

What are the symptoms of Stroke?

Answer

Some of the most common symptoms of Stroke can be:
Face Drooping: One side of the face may droop or become numb. Ask the person to smile to see if one side of the face is drooping.

Arm Weakness: One arm may become weak or numb. Ask the person to raise both arms to see if one arm drifts downward.

Speech Difficulty:
Speech may be slurred, or the person may have trouble speaking or understanding speech. Ask the person to repeat a simple sentence and see if the words are slurred or the sentence is repeated incorrectly.

What are the payment options?

Answer

You can pay online via credit or debit card, or via e-Wallets: Maya or GCash.

What is the maximum protection I can buy under Oona Stroke Insurance?

Answer

₱500,000 is the maximum protection you can buy under Oona Stroke Insurance.

What’s the difference between Stroke Insurance and Health Insurance?

Answer

Stroke Insurance is a part of health insurance that specifically cover for lump sum payment once an insured member is diagnosed with Stroke.

When does coverage under Oona Stroke Insurance start?

Answer

Your cover starts on the coverage start date as shown on the Policy Schedule. The Stroke Benefit starts after a 90-day waiting period.

Got a question?

We do our best to respond in a timely fashion.

Are there exclusions to the insurance coverage?

Answer
Yes. The insurance product will not cover losses resulting from events such as abnormal conditions, state of emergency, mass cyber-attack, bodily injury, business activities, confidence scams, dishonest acts, terrorism, etc. For the complete list of exclusions, please refer to the Product’s Terms and Conditions.

How do I file a claim?

Answer

To file a claim, please visit https://myoona.ph/claim/make-a-claim/. Prepare the necessary claims documents and provide basic personal information and details of the incident. Submit the claim and Oona will reach out to you for the status or decision on your claim.

What are the benefits and events covered by Cyber?

Answer
  • Electronic Funds Transfer Fraud – occurs when you lose money or funds from your UMoney app account due to fraudulent transfer of funds to another account.
  • Online Shopping Fraud – a transaction done in an online marketplace where you have been misled into making an online purchase using your account, but the seller never sends you the goods that you paid for.
  • Identity Theft – occurs when someone steals your personal information and credentials and uses them to commit fraud in obtaining money, goods, services, or benefits

What is Cyber?

Answer
Cyber is an insurance product designed to protect customers from cyber incidents such as fraud and identity theft.

Got a question?

We do our best to respond in a timely fashion.

Are my gadgets covered by car insurance?

Answer
Generally, standard car insurance policies do not cover gadgets such as smartphones, GPS devices, or other personal electronics inside your vehicle. However, with Oona Insurance, you can easily add gadget protection to your comprehensive car insurance by paying a small additional premium. This way, you can stay connected and keep your valuable devices protected while on the road.

Are there any penalties for late payment of car insurance premiums?

Answer
While penalties for late payment of car insurance premiums are uncommon, missing your payments can lead to serious consequences such as policy cancellation. To keep your car insurance coverage active and avoid any lapses in protection, it’s important to pay your premiums on time. Staying current with your payments ensures continuous coverage for accidents, theft, and other risks on the road.

Can I cancel my comprehensive car insurance policy at any time?

Answer
Yes, you can cancel your comprehensive car insurance policy at any time in the Philippines. However, it’s important to review your insurance provider’s terms and conditions before doing so. Keep in mind that you may not receive a full refund of your premium after cancellation, as some insurers apply fees or prorated charges. Always check your policy details or consult your insurer to understand any penalties or refund policies associated with canceling your car insurance.

Can I customize my car insurance policy and just choose the coverages I want?

Answer
Absolutely! Most car insurance providers in the Philippines offer flexible and customizable comprehensive car insurance policies. You can tailor your coverage by adding or removing options like roadside assistance, personal accident protection, natural calamity (acts of nature) coverage, and more. This lets you create a car insurance plan that perfectly fits your driving needs and budget, ensuring you only pay for the coverages that matter most to you.

Can I insure a second-hand vehicle with comprehensive insurance in the Philippines?

Answer
Yes, you can insure a second-hand vehicle with comprehensive car insurance in the Philippines. Many insurance providers offer coverage for used cars, but the premium cost and policy terms typically depend on factors such as the vehicle’s age, condition, and current market value. Insuring a pre-owned car with comprehensive coverage helps protect your investment against accidents, theft, natural disasters, and other risks on the road.

Does car insurance in the Philippines cover flood damage?

Answer
Yes, many car insurance providers in the Philippines include flood damage coverage in their comprehensive car insurance plans. This means your policy can protect your vehicle against damages caused by natural disasters like floods, typhoons, and other weather-related events. However, coverage for flood damage may vary depending on your insurance provider and specific policy. Some insurers may require an additional premium or special add-ons to fully protect your car from flood and other natural calamities. Always review your car insurance policy details carefully to ensure you have the right protection for flood damage.

Does car insurance in the Philippines cover medical expenses in case of an accident?

Answer

Many comprehensive car insurance policies in the Philippines include personal accident coverage, which helps cover medical expenses for you and your passengers in the event of an accident. However, coverage can vary, so it’s important to review your policy details to understand what medical benefits are included.
 

At Oona Insurance, our comprehensive car insurance plans often come with personal accident coverage as a standard feature. This provides peace of mind knowing that you and your passengers have financial protection for medical costs related to accidents. Choosing Oona means you get affordable, reliable car insurance with added protection for you and your loved ones during unforeseen incidents on the road.

Does Comprehensive Car Insurance cover Acts of Nature?

Answer

Yes! Most comprehensive car insurance plans include Acts of Nature (AON) coverage, protecting your vehicle from damage caused by natural events such as storms, floods, earthquakes, and typhoons. If you choose a basic car insurance policy, AON may need to be added as an extra option.
 

With AON included in your plan, your car stays protected from the unpredictable, whether it’s a sudden downpour, flash flood, or a powerful typhoon.
 

At Oona Car Insurance, our most comprehensive plans come with AON protection plus extensive coverage for accidents, theft, fire, and more. That means you can drive with confidence knowing your car is safeguarded against both everyday risks and extreme weather. Choose the right Oona plan and enjoy complete peace of mind on every journey.

Does Comprehensive Car Insurance in the Philippines cover Roadside Assistance?

Answer
While roadside assistance is not always included in standard policies, many insurance companies offer it as a convenient add-on to your comprehensive car insurance. Services typically cover towing, battery boosts, flat tire fixes, and emergency locksmith services to prevent you from being stranded.

Does comprehensive insurance cover car theft or vandalism?

Answer
Definitely! Comprehensive car insurance in the Philippines is designed to protect your vehicle against theft, vandalism, and other risks beyond just accidents. This coverage provides peace of mind by safeguarding your car from criminal damage and loss. However, coverage specifics can vary between insurance providers, so it’s important to review your policy details or consult with your insurer to ensure you have full protection against theft and vandalism.

How can I find the best car insurance provider in the Philippines?

Answer

To find the best car insurance provider in the Philippines, start by comparing insurance quotes, policy coverage options, and customer reviews. It’s also important to consider the company’s reputation, ease of the claims process, and additional benefits such as customer support, discounts, and flexible payment plans. Choosing a provider that offers reliable service and value for money ensures you get the best protection for your vehicle.
 

Oona Insurance is a leading choice for comprehensive car insurance in the Philippines. With a wide range of coverage options, competitive rates, and excellent customer service, Oona delivers a complete insurance solution tailored to your needs. Our dedication to outstanding value and support makes us a trusted partner for Filipino drivers seeking affordable and dependable car insurance.

How do I file a car insurance claim in the Philippines?

Answer

Filing a car insurance claim in the Philippines is straightforward when you follow these key steps. First, contact your car insurance provider immediately after the incident. You’ll need to submit important documents such as a police report, photos of the vehicle damage, and a valid driver’s license. Your insurance company will guide you through the claims process, which may include vehicle inspection and repair arrangements to ensure you receive the appropriate coverage and support.
 

At Oona Insurance, we pride ourselves on a hassle-free and efficient claims process. Our friendly and knowledgeable claims agents will assist you every step of the way, making sure you get the help you need quickly and smoothly. We understand that filing a claim can be stressful, so we aim to make the experience as easy and worry-free as possible.

How do they determine the market value of a car for insurance claims?

Answer
Insurance companies in the Philippines calculate a car’s market value for insurance claims based on several important factors. These include the car’s depreciation over time, its current condition, mileage, and the selling prices of similar vehicles in the local market. Insurers rely on industry-standard vehicle valuation tools and expert appraisals to accurately assess your car’s worth when you file a claim. This ensures that you receive a fair and reasonable payout based on your car’s true market value at the time of the claim.

How long does it take to process a car insurance claim?

Answer
The time it takes to process a car insurance claim in the Philippines can vary widely based on the complexity of the case. Typically, claim settlements range from 3 to 30 days after your insurance company receives all the necessary documents, such as the police report, photos, and vehicle inspection reports. Providing complete and accurate paperwork can help speed up the process, ensuring you get your claim settled as quickly as possible.

How much does a deductible for a car insurance cost in the Philippines?

Answer
In the Philippines, a car insurance deductible typically costs 0.5% to 1% of your car’s insured value, with a minimum of ₱2,000 to ₱3,000 per claim. This is the out-of-pocket amount you need to pay before your insurance coverage takes over for repairs or claims. Choosing the right deductible can help balance your car insurance premium and your potential expenses after an accident.

How much is car insurance in the Philippines?

Answer

The cost of car insurance in the Philippines depends on factors like your vehicle’s market value, coverage type, and added benefits. For comprehensive car insurance, premiums typically range from ₱15,000 to ₱25,000 for cars valued between ₱600,000 and ₱1,000,000.
 

Higher-value vehicles generally have higher premiums, but the protection is worth the investment. With comprehensive coverage, you’re safeguarded from accidents, theft, Acts of Nature, and third-party liabilities, helping you avoid expensive out-of-pocket costs.
 

Think of car insurance as financial protection and peace of mind every time you hit the road.

I bought my vehicle second-hand, but the OR/CR is not under my name yet. Can I still get car insurance?

Answer
Absolutely! In the Philippines, you can still get car insurance for a second-hand vehicle even if the Official Receipt (OR) and Certificate of Registration (CR) are not yet transferred to your name. Simply submit a copy of your notarized Deed of Sale to the insurance company, and they will process the policy transfer under your name. This makes it easy and convenient to secure insurance coverage for your used car while completing the ownership transfer.

I would like to purchase comprehensive car insurance online. What are the payment options available to me?

Answer

When buying comprehensive car insurance online in the Philippines, you have multiple convenient payment options. Most insurance providers, including Oona Insurance, accept payments via credit or debit cards, as well as popular e-wallets like Gcash and Maya. Other payment methods may include bank transfers, Bills Payment facilities, and more.
 

To find the most convenient payment option for your needs, you can contact an Oona representative or your trusted Oona agent who will guide you through the process, making it easy to secure your car insurance coverage anytime, anywhere.

If I sell my vehicle, will my car insurance policy automatically transfer to the new owner?

Answer

No. Your car insurance policy doesn’t transfer automatically to the new owner. You’ll need to coordinate with your car insurance provider to request a policy transfer. If you skip this step, the policy will be suspended, and the new owner won’t have coverage in case of an accident.
 

With Oona Car Insurance, we make the process quick and hassle-free. Just contact us, provide the required documents, and we’ll guide you through the transfer so the new owner can enjoy continuous protection.

Is comprehensive car insurance mandatory in the Philippines?

Answer
No, comprehensive car insurance is not mandatory in the Philippines. Unlike third-party liability insurance, which the Land Transportation Office (LTO) requires for vehicle registration, comprehensive insurance is optional. However, choosing comprehensive car insurance offers you broader protection, covering damages from accidents, theft, fire, and natural disasters like floods and typhoons. Many Filipino drivers opt for comprehensive coverage to enjoy greater peace of mind and safeguard their investment on the road.

Is my vehicle covered while it is being transported inside and by a ship?

Answer
Typically, standard car insurance policies in the Philippines do not cover your vehicle while it’s being transported inside or by a ship. However, with Oona Insurance, you can easily add transit coverage for your car by paying a small additional premium. This ensures your vehicle is protected during its journey, giving you peace of mind from departure to arrival—because your car’s safety during transport is just as important as the destination.

So many choices! But what is the best car insurance that can provide ultimate coverage?

Answer

The best car insurance in the Philippines for all-around protection is comprehensive car insurance. It offers wide-ranging benefits, including:

  1. Damage or loss to your vehicle from accidents, theft, fire, or natural disasters.
  2. Liability coverage for injuries, death, or property damage to others.
  3. Passenger accident coverage for injuries to your passengers.

Many comprehensive car insurance plans also include perks like 24/7 roadside assistance, fast claims processing, and optional add-ons for even more protection. If you want complete peace of mind on the road, this is the ultimate choice.

What discounts or promotions are available for car insurance in the Philippines?

Answer
Many car insurance companies in the Philippines offer attractive discounts and promotions to help you save on your premium. Common perks include multi-policy bundling discounts (such as combining car and home insurance), rewards for maintaining a clean driving record, and special offers for loyal customers. You may also find promotions for early policy renewal and no-claims bonuses that reward accident-free years with lower premiums. Be sure to ask your insurer about available discounts to get the best value on your car insurance.

What factors affect the cost of comprehensive car insurance in the Philippines?

Answer
The cost of comprehensive car insurance in the Philippines depends on several key factors that insurance providers consider when calculating your premium. These include your car’s make and model, vehicle age, your driving history and profile, your location or registration area, and the additional coverage options you choose. Each of these elements can influence the price of your car insurance policy, making the final cost unique to your specific vehicle and protection needs. Understanding these factors helps you find the best affordable comprehensive car insurance tailored for your ride.

What happens when I do not get comprehensive insurance for my car?

Answer

Without comprehensive car insurance in the Philippines, you won’t be protected against a wide range of risks. If your car is damaged in an accident, stolen, or hit by natural disasters like floods or typhoons, you’ll shoulder the full repair or replacement cost.
 

You also lose coverage for many instances of injuries or property damage to others, which can lead to expensive out-of-pocket expenses.
 

Think of it like driving without a safety net. One major mishap could drain your savings. Comprehensive coverage ensures you’re financially protected from life’s unexpected road bumps.

What is a Policy Deductible?

Answer

A car insurance policy deductible is the fixed amount you agree to pay out-of-pocket before your coverage takes effect. It’s like your financial threshold, once you cross it, your insurer takes care of the rest.
 

For example, with a ₱3,000 deductible: if your repair costs ₱13,000, you pay ₱3,000 and your car insurance covers the remaining ₱10,000. But if the bill is ₱2,900 (below your deductible) you’ll shoulder the full cost.
 

With Oona Car Insurance, we keep deductibles fair and transparent so you can choose the right balance between lower premiums and better protection.

What is car insurance, and why do I need it?

Answer

Car insurance is more than just a legal requirement, it’s a smart way to protect what matters to you. It covers costs from accidents, theft, and even natural calamities, so you won’t have to shoulder everything out of pocket.
 

In the Philippines, all vehicles need Third-Party Liability (TPL) insurance, but with Comprehensive Car Insurance, you can enjoy broader coverage and peace of mind every time you drive.
 

Because when you’re protected, every journey feels a little more worry-free.

What is Comprehensive Car Insurance?

Answer

Comprehensive car insurance in the Philippines is a premium coverage option that protects both you and your vehicle from a wide range of risks. This type of car insurance goes beyond basic coverage, offering financial protection for:
 

Vehicle damage or loss – Covers accidents, theft, fire, and Acts of Nature such as floods, typhoons, and earthquakes.
 

Third-party liability – Pays for injuries, death, or property damage you cause to other people.
 

Personal accident coverage – Protects you and your passengers in case of injury or death from a road accident.
 

By choosing comprehensive car insurance, you safeguard your finances from costly repairs, medical bills, and legal liabilities. It’s the most complete form of car insurance, giving you peace of mind every time you drive.

What is the difference between comprehensive and collision coverage?

Answer
Collision coverage protects your vehicle against damages resulting from accidents or crashes involving other vehicles or objects. It’s essential for covering repair costs after collisions. On the other hand, comprehensive car insurance offers broader protection—it includes coverage for collision damages plus non-collision risks such as theft, vandalism, fire, and natural disasters like floods and typhoons. Understanding the difference helps Filipino drivers choose the right insurance coverage to suit their needs and budget.

What is Third-Party Liability (TPL) Car Insurance?

Answer

Third-Party Car Insurance, or TPL car insurance, protects you from financial liability if you cause injury, death, or property damage to others in a road accident.
 

There are two main types:
 

CTPL (Compulsory Third Party Liability) – The basic car insurance required for LTO registration. It covers up to ₱200,000 for injuries or death of third parties.
 

VTPL (Voluntary Third Party Liability) – An optional upgrade that extends coverage limits from ₱50,000 to ₱1 million, protecting you from both bodily injury/death claims and property damage expenses.
 

CTPL ensures you meet the legal requirement, while VTPL gives you stronger financial protection for bigger risks on the road.