FREQUENTLY ASKED QUESTIONS

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CTPL

What does Certificate of Cover refer to at LTO?

Answer

The Certificate of Cover is a vital part of the CTPL policy. It's the document needed by the Land Transportation Office (LTO) for processing the vehicle's certificate of registration, ensuring that it is legally registered for use.

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What does Certificate of Cover refer to at LTO?
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Can my CTPL insurance pay for damages to another person`s property?

Answer

No, CTPL does not cover property damage to a third-party's property. It only provides coverage for bodily injury or death of a third-party person.

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No, CTPL does not cover property damage to a third-party's property. It only provides coverage for bodily injury or death of a third-party person.
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How much does third-party insurance cost?

Answer

VTPL has a fixed premium determined by the coverage limit, ranging from ₱190 to ₱3,000.

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What is No Fault Indemnity?

Answer

No Fault Indemnity means our company will cover your accident expenses of up to ₱15,000, regardless of who's at fault.

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What is No Fault Indemnity?
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Is it illegal to drive a car without insurance in the Philippines?

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Yes. While Comprehensive Motor Insurance is optional when you register a vehicle in the Philippines, it is a legal mandate for vehicle owners to have a valid Compulsory Third Party Liability (CTPL) Insurance,. So driving without one can get you into trouble.

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Is it illegal to drive a car without insurance in the Philippines?
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Which insurance is best for cars?

Answer

It's recommended to get Comprehensive Insurance with Acts of Nature coverage, especially in the Philippines where natural disasters can happen.

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Which insurance is best for cars?
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What is COC? Is this different from CTPL?

Answer

The Certificate of Cover (COC) is an important document in your CTPL insurance policy. When you buy CTPL insurance, you'll receive the COC, which is essential for processing requirements with the Land Transportation Office (LTO). While the COC serves as proof of insurance, it's not the same as the CTPL policy. Instead, it's a vital part of it.

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What is COC? Is this different from CTPL?
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When does my CTPL Insurance expire?

Answer

The validity of CTPL Insurance depends on your vehicle's condition during the time of purchase. CTPL for new vehicles expire after three (3) years, while for non-brand new vehicles, their CTPL Insurance usually expires after a year. Upon expiry, you would need to renew your CTPL insurance every year.

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When does my CTPL Insurance expire?
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How does TPL work?

Answer

It's insurance that covers the insured person against liability to any third party resulting from using the insured vehicle. CTPL covers only bodily injury and death of third parties, while VTPL also covers damage to their property.

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How does TPL work?
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What is Compulsory Third Party Liability or CTPL?

Answer

Compulsory Third Party Liability Insurance or CTPL Insurance is a coverage that is required by law in the Philippines for all motor vehicles when registering with LTO. This insurance protects you against any legal responsibilities for injuries or death to others caused by using the insured vehicle.

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What is Compulsory Third Party Liability or CTPL?
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Is insurance taxable in the Philippines?

Answer

Yes, car insurance for one, is subject to Value-added Tax (VAT) and Local Government Tax, including fees for authentication and documentary stamp.

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Is insurance taxable in the Philippines?
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What`s the maximum coverage for CTPL insurance?

Answer

For death or permanent disability claims, it's up to ₱200,000. For other injuries, compensation follows what is set in the schedule of indemnities.

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What's the maximum coverage for CTPL insurance?
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Is CTPL different from TPL?

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Yes, TPL (Third Party Liability) and CTPL (Compulsory Third Party Liability) are essentially the same. They both aim to protect against liabilities to third parties. However, in motorcar insurance, there are two types of TPL:

CTPL (Compulsory Third Party Liability): This insurance is mandated by the Land Transportation Office (LTO) for vehicle registration in many places. It usually covers up to ₱200,000 and is limited to injuries or death of third party persons involved in an accident with the insured vehicle.

VTPL (Voluntary Third Party Liability): This is optional insurance that offers more coverage than CTPL. It can cover from ₱500,000 to ₱1,000,000. VTPL includes both injury or death to third parties and damage to their property, offering broader protection similar to a comprehensive insurance policy.

In short, while TPL and CTPL are similar, CTPL is a specific type required for vehicle registration, and VTPL is an optional extension that provides more comprehensive coverage.

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Is CTPL different from TPL?
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How much is CTPL in the Philippines?

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CTPL in the Philippines normally costs between ₱350 to ₱2,500 per year. For new vehicles, there's a three-year option costing between ₱1,800 to ₱4,500.

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How much is CTPL in the Philippines?
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What if I don`t have car insurance in the Philippines?

Answer

You can still drive the vehicle without comprehensive insurance, except for CTPL, which is required for car registration.

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Is Comprehensive Motor Insurance mandatory in the Philippines?

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No, unless your vehicle is financed through a loan with a financing company, like a bank. Financing companies require insurance for vehicles under a loan term.

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Is Comprehensive Motor Insurance mandatory in the Philippines?
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Do I still need CTPL if I have Comprehensive Motor Insurance?

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Yes, you need CTPL (Compulsory Third Party Liability) Insurance in the Philippines for legal vehicle registration with the LTO, even if you already have comprehensive motor insurance. CTPL is a must, while VTPL (Voluntary Third Party Liability) in comprehensive policies is optional.

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Do I still need CTPL if I have Comprehensive Motor Insurance?
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What is the difference between TPL and Comprehensive Motor Insurance?

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TPL, or Third Party Liability insurance, covers injuries or damages to a third party caused by an accident arising from the use of the insured vehicle. It doesn't cover damage to the insured vehicle or injuries to its driver or passengers.

Comprehensive motor insurance offers broader coverage. It includes protection for the insured's vehicle, injuries to the driver, and injuries to passengers, which are not covered by TPL.

In summary, comprehensive motor insurance provides more extensive protection, covering both third-party liabilities and personal damages or injuries.

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What is the difference between TPL and Comprehensive Motor Insurance?
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What is the Schedule of Indemnities?

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The Schedule of Indemnities is a chart that lists the possible compensation amounts for different types of injuries. It helps people understand how much they could potentially get from a claim.

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What is the Schedule of Indemnities?
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Car insurance

If I sell my vehicle, will my car insurance policy automatically transfer to the new owner?

Answer

No. Your car insurance policy doesn’t transfer automatically to the new owner. You’ll need to coordinate with your car insurance provider to request a policy transfer. If you skip this step, the policy will be suspended, and the new owner won’t have coverage in case of an accident.


With Oona Car Insurance, we make the process quick and hassle-free. Just contact us, provide the required documents, and we’ll guide you through the transfer so the new owner can enjoy continuous protection.

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If I sell my vehicle, will my car insurance policy automatically transfer to the new owner?
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Can I customize my car insurance policy and just choose the coverages I want?

Answer
Absolutely! Most car insurance companies allow you to customize your comprehensive car insurance policy. You can add or drop things like roadside assistance, personal accident coverage, or acts of nature coverage—whatever suits your driving style!
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What factors affect the cost of comprehensive car insurance in the Philippines?

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The cost of comprehensive car insurance in the Philippines is based on a mix of factors like your car’s make and model, its age, your driving profile, where you’re registered, and any extra coverage you pick. So, the price tag can vary based on your unique ride and needs!
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What factors affect the cost of comprehensive car insurance in the Philippines?
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How much is car insurance in the Philippines?

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The cost of comprehensive car insurance in the Philippines varies based on your vehicle's value—the pricier the ride, the higher the car insurance cost. For a car valued between PHP 600,000 and PHP 1,000,000, you can expect an average premium of around PHP 15,000 to PHP 25,000. Think of it as investing in peace of mind—your car’s worth and protection go hand in hand!
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Does Comprehensive Car Insurance in the Philippines Cover Roadside Assistance?

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While roadside assistance is not always included in standard policies, many insurance companies offer it as a convenient add-on to your comprehensive car insurance. Services typically cover towing, battery boosts, flat tire fixes, and emergency locksmith services to prevent you from being stranded.

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Does Comprehensive Car Insurance in the Philippines Cover Roadside Assistance?
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Does car insurance in the Philippines cover flood damage?

Answer
Yes, most car insurance companies offer comprehensive car insurance plans that cover damages or loss from natural calamities like floods. Just make sure to check your policy details—sometimes, protecting against acts of nature might require a little extra premium.
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Does car insurance in the Philippines cover flood damage?
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What discounts or promotions are available for car insurance in the Philippines?

Answer
Many car insurance companies offer perks for bundling policies, maintaining a clean driving record, or being a loyal customer. You might also find promotions for early renewal or no-claims bonuses for accident-free years.
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What discounts or promotions are available for car insurance in the Philippines?
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So many choices! But what is the best car insurance that can provide ultimate coverage?

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Comprehensive car insurance is often considered the best car insurance because it provides extensive protection, including:


1. Damage or loss to your vehicle.

2. Liability for injuries, death, or property damage to others in an accident.

3. Coverage for injuries to your passengers.


It offers peace of mind with additional perks like easy claims and roadside assistance, ensuring you're well-protected on the road.

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How do they figure out the market value of a car for insurance claims?

Answer
Insurance companies in the Philippines calculate a car’s market value for insurance claims based on several important factors. These include the car’s depreciation over time, its current condition, mileage, and the selling prices of similar vehicles in the local market. Insurers rely on industry-standard vehicle valuation tools and expert appraisals to accurately assess your car’s worth when you file a claim. This ensures that you receive a fair and reasonable payout based on your car’s true market value at the time of the claim.
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How do insurance companies determine a car’s market value for insurance claims in the Philippines?
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How long does it take to process a car insurance claim?

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The duration really varies. Typically, it ranges from 3 to 30 days, depending on how complex the case is. The clock starts ticking once we get all the needed documents from you!
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How long does it take to process a car insurance claim?
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Is comprehensive car insurance mandatory in the Philippines?

Answer
Not exactly. Unlike third-party liability insurance, which is required by LTO for car registration, comprehensive car insurance is optional. But here’s the thing: opting for comprehensive insurance can give you extra peace of mind with broader protection for your vehicle -- from accidents to natural disasters, ensuring you're covered no matter what.
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Is comprehensive car insurance mandatory in the Philippines?
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Can I cancel my comprehensive car insurance policy at any time?

Answer
Yes, you can cancel your car insurance policy anytime, but be sure to check the terms first. You might not get a full refund on your premium after cancellation!
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Can I cancel my comprehensive car insurance policy at any time?
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What happens when I do not get comprehensive insurance for car?

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Without comprehensive car insurance in the Philippines, you won’t be protected against a wide range of risks. If your car is damaged in an accident, stolen, or hit by natural disasters like floods or typhoons, you’ll shoulder the full repair or replacement cost.

You also lose coverage for many instances of injuries or property damage to others, which can lead to expensive out-of-pocket expenses.

Think of it like driving without a safety net. One major mishap could drain your savings. Comprehensive coverage ensures you’re financially protected from life’s unexpected road bumps.

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I would like to purchase a comprehensive car insurance online. What are the payment options available to me?

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When buying comprehensive car insurance online in the Philippines, you have multiple convenient payment options. Most insurance providers, including Oona Insurance, accept payments via credit or debit cards, as well as popular e-wallets like Gcash and Maya. Other payment methods may include bank transfers, Bills Payment facilities, and more.

To find the most convenient payment option for your needs, you can contact an Oona representative or your trusted Oona agent who will guide you through the process, making it easy to secure your car insurance coverage anytime, anywhere.

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How can I find the best car insurance provider in the Philippines?

Answer

Here's how you can find the best car insurance provider: start by comparing quotes, policy coverage, and customer reviews. You must also consider the company’s reputation, claims process, and extra perks like customer support and discounts to find the perfect fit.


Oona Insurance stands out as a top contender for comprehensive car insurance. With extensive coverage options, competitive pricing, and excellent customer service, Oona offers a comprehensive solution to meet your insurance needs. Our commitment to providing exceptional value and support makes us a strong choice for drivers seeking reliable and affordable car insurance

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What is a Policy Deductible?

Answer
The deductible is like your car insurance ‘starting line’—it’s the amount you pay before your coverage kicks in. Here’s the scoop: If your claim is less than the deductible, you’re covering the whole bill. For example, with a ₱3,000 deductible: if you face a ₱13,000 repair, you’ll pay ₱3,000 and we’ll chip in ₱10,000. But if the repair is just ₱2,900, it’s all on you since it’s below the deductible. Think of it as your financial ‘threshold’—go above it, and we’ve got your back!
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How do I file a car insurance claim in the Philippines?

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To file a car insurance claim, just follow these steps: Contact your insurer right after an incident, then provide important documents like a police report, photos of the damage, and your driver’s license. Your insurance company will walk you through the process, which might include checking your vehicle and arranging repairs. It’s all about making sure you get the help you need quickly and smoothly!


Oona Insurance prides itself on offering a hassle-free claims process. Once you contact our claims department, our friendly and knowledgeable agents will guide you through every step. We understand that filing a claim can be stressful, so we strive to make the process as easy and efficient as possible.

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Does Comprehensive Car Insurance cover Acts of Nature?

Answer

Yes, most comprehensive car insurance plans include coverage for Acts of Nature (AON), protecting your vehicle from damage caused by natural events like storms, floods, and earthquakes. If you opt for a basic car insurance, you might need to add this coverage separately. But with AON included in your car insurance plan, your car is well-protected for anything Mother Nature throws at you, be it a torrential downpour or a surprise typhoon.


Oona offers AON protection with our most comprehensive insurance plans and more extensive protection against other risks like accidents and theft. This means you can drive with confidence, knowing you're covered in a wide range of situations. Choose the right plan with Oona and enjoy peace of mind on the road.

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Does Comprehensive Car Insurance cover Acts of Nature?
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Does comprehensive insurance cover car theft or vandalism?

Answer
Defnitely! It’s designed to protect you from these crimes and more. Just double-check with your insurer to make sure you're fully covered, as details can vary.
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Does comprehensive insurance cover car theft or vandalism?
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What is Comprehensive Car Insurance?

Answer

Comprehensive car insurance in the Philippines offers extensive protection for you and your vehicle. Here’s what it covers:


1. Damage or loss to your car—we’ve got you covered from fender benders, to major mishaps, and even from natural disasters

2. Liability for injuries, death, or property damage to others involved in an accident

3. Injuries to you and your passengers—because safety extends beyond just the driver’s seat.


In short, it’s your ultimate protection against the unexpected mishaps on the road, keeping you covered from bumper to bumper!

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Are gadgets covered by car insurance?

Answer
Generally, standard car insurance policies do not cover gadgets such as smartphones, GPS devices, or other personal electronics inside your vehicle. However, with Oona Insurance, you can easily add gadget protection to your comprehensive car insurance by paying a small additional premium. This way, you can stay connected and keep your valuable devices protected while on the road.
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Are gadgets covered by car insurance?
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Is my vehicle covered while it is being transported inside and by a ship?

Answer
Typically, standard car insurance policies in the Philippines do not cover your vehicle while it’s being transported inside or by a ship. However, with Oona Insurance, you can easily add transit coverage for your car by paying a small additional premium. This ensures your vehicle is protected during its journey, giving you peace of mind from departure to arrival—because your car’s safety during transport is just as important as the destination.
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Are there any penalties for late payment of car insurance premiums?

Answer
While penalties for late payment of car insurance premiums are uncommon, missing your payments can lead to serious consequences such as policy cancellation. To keep your car insurance coverage active and avoid any lapses in protection, it’s important to pay your premiums on time. Staying current with your payments ensures continuous coverage for accidents, theft, and other risks on the road.
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What is the difference between comprehensive and collision coverage?

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Collision coverage is your go-to for damages from accidents or crashes with other vehicles or objects. Meanwhile, comprehensive insurance protects you from both collision and non-collision issues like theft, vandalism, or natural disasters.
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How much does a deductible for a car insurance cost in the Philippines?

Answer
The cost of the deductible is usually between 0.5% to 1% of your car insurance amount, with a minimum of ₱2,000 to ₱3,000 per claim
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What is Third-party Car Insurance (TPL car insurance)?

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Third-Party car Insurance, or simply TPL car insurance, protects you from liability if you’re involved in an accident with someone else. There are two types:


1. CTPL (Compulsory Third Party Liability): This is the basic, must-have coverage for LTO registration, covering up to ₱200,000 for injuries or death of others.

2. VTPL (Voluntary Third Party Liability): This is the extra boost! It extends your coverage beyond CTPL, with limits from ₱50,000 to ₱1 million, covering both injuries, death, and property damage.


In short, CTPL provides basic protection, while VTPL adds extra peace of mind!

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What is Third-party Car Insurance (TPL car insurance)?
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Does car insurance in the Philippines cover medical expenses in case of an accident?

Answer

Many comprehensive car insurance policies include personal accident coverage, which can help with medical costs for you and your passengers. Just be sure to check your policy details to see what’s included!


Oona Insurance offers comprehensive car insurance policies that often include personal accident coverage as a standard feature. This means you can have peace of mind knowing that you and your passengers are protected in case of an accident.


By choosing Oona, you're not only getting affordable and reliable car insurance but also ensuring that you and your loved ones are covered in the event of an unforeseen incident.

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I bought my vehicle second-hand, but the OR/CR is not under my name yet. Can I still get car insurance?

Answer
Absolutely! In the Philippines, you can still get car insurance for a second-hand vehicle even if the Official Receipt (OR) and Certificate of Registration (CR) are not yet transferred to your name. Simply submit a copy of your notarized Deed of Sale to the insurance company, and they will process the policy transfer under your name. This makes it easy and convenient to secure insurance coverage for your used car while completing the ownership transfer.
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Can I insure a second-hand vehicle with comprehensive insurance in the Philippines?

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Yes, second-hand vehicles can be insured with comprehensive coverage in the Philippines. However, the cost and terms may vary based on the age, condition, and market value of the used vehicle.
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Motorcycle Insurance

What is motorcycle insurance and why do I need it?

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Motorcycle insurance protects you financially in case of accidents, theft, or damages to your bike. It’s essential to cover unexpected repairs, medical expenses, or third-party liabilities. With Oona, you get comprehensive coverage that fits your needs, giving you peace of mind on the road.

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How do I purchase motorcycle insurance with Oona?

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Purchasing Oona Motorcycle Insurance is quick and easy! Simply choose your plan, and complete the process online in minutes. It’s fast, convenient, and you’ll be covered right away.

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Does motorcycle insurance cover theft?

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Yes, theft coverage is often included in comprehensive motorcycle insurance plans. Oona offers coverage for theft, ensuring that if the unexpected happens, you’re not left without protection.

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Does motorcycle insurance cover theft?
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Do I need a separate policy for my passenger?

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While some motorcycle insurance policies include passenger liability, it’s always best to check your coverage. Oona’s comprehensive plans offer the option to include passenger protection, so both you and your passenger are covered in case of an accident.

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How much does insurance for a motorcycle cost?

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The cost of motorcycle insurance varies based on factors like the model, usage, and type of coverage. Oona offers flexible, affordable plans, making it easy for you to get quality protection without breaking the bank.

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How do I choose the right insurance for my motorcycle?

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The right motorcycle insurance depends on your usage, the value of your bike, and your budget. At Oona, we simplify the process with easy-to-understand plans, so you can select what’s best for you—whether you need basic liability or full protection.

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Can I upgrade my motorcycle insurance policy later?

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Yes, most insurance providers, including Oona, allow you to upgrade your policy at any time. Whether you want to add more coverage or increase your protection, Oona makes it easy to enhance your policy to fit your evolving needs.

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Does motorcycle insurance cover the helmet?

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Helmet is not covered in most motorcycle insurance, but unlike most insurers, Oona is extending coverage for helmets.

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Can I get a discount for insuring multiple motorcycles?

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Many insurers, including Oona, offer multi-vehicle discounts. If you have more than one motorcycle, you can save by bundling your policies with Oona. Our team will help you find the best deal.

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What does a typical motorcycle insurance policy cover?

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Most motorcycle insurance policies cover damages from accidents, theft, fire, and even third-party liabilities. At Oona, we offer customizable plans so you only pay for the coverage you actually need, from basic protection to all-inclusive packages.

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What should I do if I sell my motorcycle?

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If you sell your motorcycle, you can either transfer the insurance to the new owner or cancel the policy. Oona’s customer service team is happy to assist with either process, ensuring a smooth transition.

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What is Third-Party Liability (TPL) insurance?

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TPL insurance covers damages you may cause to other people while riding your motorcycle. It’s a basic legal requirement. With Oona’s CTPL insurance starting at ₱290, you can meet legal obligations affordably and easily.

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Can I cancel my motorcycle insurance policy?

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Yes, most insurers allow policy cancellations, though terms vary. Oona provides clear guidelines on cancellations and any potential refunds, making it easy to manage your policy if your situation changes.

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Does motorcycle insurance cover Acts of Nature?

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Yes, certain plans for comprehensive insurance for motorcycles offer coverage for Acts of Nature, such as floods or typhoons. Oona’s comprehensive plans include this option, ensuring your bike is protected no matter what nature throws your way.

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What should I do in case of an accident?

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In case of an accident, prioritize safety, notify the authorities, and take photos if possible. Then, contact Oona’s customer service for quick claims assistance. Our hassle-free claims process ensures that you get back on the road with minimal delay.

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Commercial auto insurance

What does Oona Comprehensive Auto Insurance coverage include?

Answer

Our comprehensive coverage includes protection against accidental damage, theft, fire, vandalism, and damage from natural disasters like floods or typhoons—perfect for the unpredictable weather in the Philippines.

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Can I transfer my existing auto insurance to Oona?

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Absolutely! We make it easy to switch. Our team will help you with the transfer process so you can start enjoying the benefits of Oona’s comprehensive coverage right away.

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How does Oona Comprehensive Auto Insurance for commercial vehicles differ from regular car insurance?

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While regular car insurance is designed for personal vehicles, commercial auto insurance is tailored for business use, offering higher coverage limits and protection suited to commercial activities.

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What happens if my insured vehicle is used outside of business purposes?

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Our policy is designed for business use, but occasional personal use is generally acceptable. Just let us know your needs, and we’ll ensure you have the right coverage.

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How do I file a claim with Oona for my vehicle?

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Filing a claim with us is easy! Just call our 24/7 claims hotline, provide the necessary details, and we’ll guide you through the process to get your business back on the road quickly.

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How can I get a quote for auto insurance from Oona?

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You can get a quick quote online or by contacting our customer service team. Just provide some basic details about your vehicles and business, and we’ll take care of the rest.

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Who needs auto insurance in the Philippines?

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In the Philippines, all vehicle owners—whether for private use or business—are required to have auto insurance. Private car owners need insurance to protect themselves from unexpected accidents, damage, or theft. Commercial vehicle owners, on the other hand, rely on auto insurance to safeguard their business assets, whether they're transporting goods or passengers. So, whether you're driving for personal trips or business operations, auto insurance is essential for legal compliance and peace of mind on the road.

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Can I customize my auto insurance policy with Oona?

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Yes, you can! We understand that every individual and business is unique, so we offer customizable options to fit your specific needs, whether it’s for a single vehicle or a whole fleet.

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Are the drivers of my business vehicles covered under Oona Comprehensive Auto Insurance?

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Yes, our policy also provides coverage for drivers and passengers, including medical expenses in case of an accident. Keeping your team safe is our priority!

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Is roadside assistance included in Oona Comprehensive Auto Insurance?

Answer

Yes! We offer 24/7 roadside assistance, including towing, tire changes, and fuel delivery, so you’re never left stranded.

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What types of vehicles are covered under Oona Comprehensive Auto Insurance?

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Oona's comprehensive auto insurance covers a wide range of vehicles, from private cars to commercial vehicles. Whether you're using your vehicle for personal travel or business purposes like transporting goods or passengers, our coverage is designed to keep you protected on the road.

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How long does it take to process a claim with Oona?

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We strive to process claims as swiftly as possible, typically within a few days, depending on the complexity of the claim. Our goal is to minimize your downtime.

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What is Oona Comprehensive Auto Insurance?

Answer

Oona's comprehensive auto insurance offers extensive coverage for private and commercial vehicles in the Philippines. It protects your commercial fleet against a range of risks including accidents, theft, fire, and even natural disasters. We help keep your business moving, no matter what comes your way.

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Why should I choose Oona for auto insurance in the Philippines?

Answer

Oona offers comprehensive coverage, competitive rates, and excellent customer service. We’re here to keep your business moving, no matter what challenges come your way.

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What are the payment options for Oona Comprehensive Auto Insurance?

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We offer flexible payment options, including monthly, quarterly, and annual plans, to fit your or your business’s cash flow and budget.

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Does Oona offer insurance for specialized commercial vehicles?

Answer

Yes, we cover a variety of specialized vehicles like food trucks, construction vehicles, and more. Just tell us your needs, and we’ll find the right coverage for you.

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Will my premium increase if I file a claim?

Answer

Not necessarily. We review each case individually, and minor claims won’t always result in a premium increase. We’re committed to fair and transparent pricing.

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How do I contact Oona for more information about auto insurance?

Answer

You can reach us through our website, call our customer service hotline, or visit any of our branches. We’re always ready to help you find the right insurance solution for your business!

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Does comprehensive auto insurance cover damages from typhoons and floods?

Answer

Absolutely! Living in the Philippines means dealing with unpredictable weather, so our comprehensive auto insurance includes coverage for damages caused by natural disasters like typhoons and floods.

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Travel Insurance

What hazardous sports are covered by the policy, and will I be covered if I participate in them?

Answer
Your travel insurance may cover certain hazardous or adventure sports such as skiing, scuba diving (within safe depth limits), surfing, and hiking, as long as they are done recreationally and not professionally or in competitions. Always check your policy’s list of covered activities and exclusions to confirm coverage before participating. If the sport is not included, you may need to add an adventure sports rider for protection.
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What’s the difference between single-trip and annual multi-trip travel insurance?

Answer
Single-trip insurance covers one journey from start to finish, while annual multi-trip insurance protects all your trips within a year. This type of travel insurance is ideal for frequent travelers who want continuous coverage without buying a new policy every time.
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Can I still get travel insurance while already at the airport?

Answer

Yes, absolutely. With Oona Insurance Travel Online, you can buy travel insurance anytime, anywhere, even while you’re at the airport waiting to board. The process is quick, fully online, and takes just a few minutes.
 

Simply visit www.myoona.ph using your phone, tablet, or laptop, choose the Oona Travel Insurance plan that fits your trip, fill out the short form, and complete your payment. Your policy will be sent instantly to your email inbox, ready for you to review and present if needed.
 

This flexibility means you can still secure coverage for medical emergencies, trip delays, lost baggage, and more, even if you forgot to buy insurance before leaving home.
 

Tip: While you can buy travel insurance hours before your flight (typically at least 2 hours), purchasing it earlier gives you added benefits like trip cancellation coverage before your departure date.

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Will my insurance cover my expenses if my flight is delayed?

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Yes. If your flight is delayed by 6 hours or more, your travel insurance can help cover the extra costs. This can include your hotel stay, transportation to and from the airport, meals, basic toiletries, and even clothing if you’re stuck overnight without your bags. Just remember to keep all receipts and get written proof of the delay from the airline.
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Will my travel insurance work in multiple countries?

Answer
Yes, most international travel insurance policies provide coverage in multiple countries during the policy period, as long as the destinations are declared at the time of purchase. This is perfect for multi-country tours, cruises, or backpacking trips. Just make sure your plan includes all the countries on your itinerary, especially if some destinations have higher medical costs.
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What should I do if my checked-in luggage goes missing during my flight and I need to make a claim?

Answer
If your checked baggage is lost, delayed, or missing, it’s important to act quickly to protect your claim rights. Follow these two essential steps:
 
  1. Notify the Airline Immediately

    • Go to the airline’s Customer Service or Baggage Services counter as soon as you notice your luggage is missing.

    • File an official Property Irregularity Report (PIR) or similar form and request a copy — this will serve as proof for your insurance claim.

    • Keep all your boarding passes, baggage tags, and any receipts for emergency purchases you may need.

  2. Contact Oona Insurance’s

    • 24/7 HotlineCall us as soon as possible so we can assist you:
      Outside the Philippines: +00 632 8459 4727
      Within the Philippines: (02) 8459 4727

    • Our claims team will guide you step-by-step, explain the documents needed, and help you complete your claim submission.
       

Tip: Prompt reporting is crucial. Most airlines and insurers have strict timelines for lost baggage claims. The sooner you report, the better your chances of a smooth reimbursement process.

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What is Schengen travel insurance and why do I need it?

Answer
Schengen travel insurance is a type of travel insurance required for visa applications to Schengen Area countries. It must have a minimum coverage of €30,000 for medical expenses. This ensures you’re protected in case of illness, accidents, or emergencies while traveling in Europe.
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Is pre-exsiting illness covered under medical & emergency expenses?

Answer
No, pre-existing medical conditions are generally not covered under our Medical & Emergency Expenses benefit. This means illnesses or injuries you had before your policy started, even if you weren’t actively receiving treatment, will not be eligible for full coverage. However, if you experience a medical emergency while traveling, we will provide initial emergency assistance to stabilize your condition, including ambulance transport, hospital admission, urgent surgery, and other necessary first aid. Once a diagnosis confirms whether the condition is pre-existing or new, your coverage will continue in full if it’s new, or stop after the initial emergency limit if it’s pre-existing.
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My trip includes a cruise. Is this covered under my travel policy?

Answer
Cruises are not automatically covered under a regular travel insurance policy, but you can add cruise coverage for an extra premium. This upgrade will protect you against trip delays, medical issues on board, and other unexpected events during your cruise vacation.
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What does travel insurance typically not cover?

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While travel insurance offers protection for many unexpected events, there are important exclusions you should know. These help define the scope of coverage and manage risks for both the insurer and the traveler. Common exclusions include:

  • Actions by the Insured – Losses caused by your own misconduct or unlawful acts, including fraud, criminal activity, negligence, reckless behavior, or incidents linked to mental health disorders.

  • Natural Disasters – Events such as floods, earthquakes, volcanic eruptions, and other large-scale natural catastrophes, unless your policy specifically lists them as covered.

  • Terrorism and Armed Conflicts – Losses resulting from terrorism, uprisings, riots, war, civil unrest, or similar large-scale conflicts.

  • Risky or Extreme Activities – Participation in hazardous sports, extreme adventure activities, or high-risk recreational pursuits not covered by your plan.

  • Travel Advisories and Government Actions – Losses incurred in destinations under an official “DO NOT TRAVEL” warning or caused by government restrictions, deportations, or travel bans.

  • Pre-existing Medical Conditions – Known illnesses or injuries you had before your policy started, as well as self-inflicted injuries, suicide attempts, or complications from alcohol or drug misuse.

  • Other Specific Exclusions – Losses from personal errors (like incorrect booking details), the financial failure of a travel provider, or major events outside the scope of your plan.

Tip: Always review your policy’s “General Exclusions” section before you travel so you know exactly what’s covered and what’s not. This will help you plan better, avoid surprises during claims, and choose add-ons if you need extra protection.

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Should I buy my own travel insurance?

Answer
Absolutely. Even if it’s not required, having your own travel insurance gives you peace of mind. It covers you for important things like medical expenses, flight delays, and lost baggage, so you can enjoy your trip without financial worries.
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How much does travel insurance typically cost?

Answer
Prices of travel insurance in the Philippines vary depending on your destination, trip duration, and coverage type, but even Oona's extensive plans are designed to give you maximum protection at a great value.Our comprehensive travel insurance with COVID-19 coverage starts at just ₱299, making it an affordable way to protect yourself from unexpected costs during your trip.
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Can I get family travel insurance?

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Yes! Family travel insurance covers you, your spouse, and your children under one policy, often at a more affordable rate than buying separate plans. It’s a convenient way to protect your whole family on vacations.
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Can I still make changes to the flight details in my policy?

Answer

Yes, you can request changes to your flight details in your travel insurance policy before your trip begins. Simply contact our customer service team or send us an email with your updated itinerary. Changes must be made before your coverage period starts, and additional fees may apply depending on the adjustments. Always review your policy terms to ensure the updates are processed correctly.

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What will happen to my travel insurance if my visa is denied?

Answer
Some travel insurance policies include a visa refusal benefit, reimbursing your prepaid expenses if your visa application is unexpectedly denied. This is especially useful for Schengen and other visa-required destinations.
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When does my travel insurance policy start and end?

Answer
Your Oona Travel Insurance policy starts one hour before your scheduled departure and remains in effect for the entire duration of your trip. Coverage ends one hour after your scheduled or actual arrival, whichever comes first. This ensures you’re protected during transit, while traveling, and right up until you reach your destination safely.
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What happens to my travel insurance if my trip is cancelled?

Answer
If your trip is cancelled, trip cancellation coverage in your travel insurance can reimburse prepaid, non-refundable costs like flights, hotels, tours, etc., up to your policy limit, but only for covered reasons such as, illness, injury, death in the family, serious home damage, job loss, court summons, etc.. Always check exclusions in your policy. For example, many policies exclude pre-existing medical conditions unless you buy a waiver.
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Can I extend my Schengen travel insurance policy if my trip gets longer?

Answer
Absolutely. If you decide to stay beyond your original dates, you can extend your policy easily by getting in touch with us, just be sure to renew before your current coverage expires.
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Does my policy cover COVID-19? If yes, what are the coverages?

Answer
COVID-19 coverage isn’t included in your travel insurance by default, but you can easily add it when purchasing your policy. This add-on gives you protection if you contract COVID-19 during your trip, including coverage for medical treatment and hospital expenses, emergency evacuation or repatriation of mortal remains, and reimbursement if you need to cancel your travel plans or cut your trip short due to COVID-19. It’s a smart choice, especially if you’re traveling to destinations that require proof of COVID-19 insurance for entry.
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I am insured. What steps should I follow if I get sick while traveling?

Answer

If you fall ill while traveling, contact our 24/7 Travel Assistance Hotline immediately at +00 632 8459 4727 (outside the Philippines) or (02) 8459 4727 (within the Philippines).

You can also email us at operationsph@pacifico-assistance.com.ph.

Please prepare and provide the following details so we can assist you quickly:
 

  • Full name and personal information

  • Policy number

  • Contact numbers (mobile, hotel, or residence)

  • Your current location

  • Details of your sickness or injury
     

Our team will guide you through the entire medical assistance process, including hospital arrangements, treatment coordination, and claims support.

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Can I transfer my travel insurance to someone else?

Answer
No, travel insurance policies are non-transferable. Each policy is customized based on the traveler’s personal details such as age, health condition, destination, and trip duration. These factors determine the premium, coverage limits, and benefits, which cannot simply be reassigned to another person. If someone else needs coverage, they will need to purchase their own travel insurance policy tailored to their travel plans.
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Is travel insurance worth it for short trips?

Answer
Absolutely. Even for weekend getaways or short business trips, travel insurance can save you from unexpected expenses like medical bills, flight delays, or lost baggage. It’s a small investment for peace of mind, especially when emergencies can happen anytime, anywhere.
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Does travel insurance cover lost passports?

Answer
Yes, most travel insurance policies include coverage for travel documents, such as lost or stolen passports. This helps cover the cost of replacement, including necessary travel to the nearest embassy or consulate, so you can continue your trip with minimal disruption.
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What is overbooking and does my policy cover it?

Answer
Overbooking (also called overselling or denied boarding due to overbooking) happens when an airline sells more tickets than there are seats on the flight. If this results in a flight delay of more than 6 hours, many travel insurance policies, including Oona, may reimburse reasonable expenses for meals, hotel accommodation, and airport transfers, provided the airline or another party hasn’t already given them to you for free.
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How does cashless medical assistance work?

Answer
If you fall sick or get injured while traveling, cashless medical assistance lets you get treatment without worrying about payment on the spot. Simply go to a partner hospital, and Oona Travel Insurance will handle the bill directly with the facility. This means no upfront costs, no reimbursement hassles, and peace of mind while abroad.
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Is travel insurance required for Filipino travelers?

Answer
For Filipino travelers, travel insurance is not required--but still recommended--for domestic trips within the Philippines or for many destinations in Asia and worldwide. However, it is mandatory if you are applying for a Schengen visa or visiting countries that specifically require proof of travel insurance. For Schengen countries, you must have international travel medical insurance with at least €30,000 coverage for medical emergencies, hospitalization, and repatriation.
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Do I need travel insurance for my trip back to the Philippines?

Answer
Travel insurance is not required for returning to the Philippines. However, it’s still highly recommended to protect yourself against unexpected expenses. Coverage can include medical emergencies during layovers, trip delays or cancellations, lost baggage, and even accidents before you arrive home. Whether you’re a Filipino resident or an overseas traveler heading back, having insurance ensures a smooth, stress-free journey.
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How long does my flight need to be delayed for my policy to apply?

Answer
For your policy to cover a flight delay, the delay must last more than six hours. Whether caused by bad weather, airline technical issues, or actions by authorities, you may be entitled to benefits like meal, hotel, and transport allowances.
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What's the best option for travel insurance?

Answer
The best travel insurance depends on your travel style, destination, and needs. For most travelers, a comprehensive plan that covers medical emergencies, trip cancellations, lost baggage, and flight delays is ideal. If you travel often, an Annual Multi-Trip Travel Insurance plan can save you time and money while keeping you covered year-round. For trips to Europe, choose a Schengen Visa Travel Insurance plan that meets the visa requirements and provides adequate medical coverage. Oona Travel Insurance offers customizable plans with optional add-ons, like COVID-19 coverage and hazardous sports protection, so you get the right protection for every journey.
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Flight Delay Insurance

My flight is delayed! Do I need to fill out claims paperwork?

Answer

Absolutely not! Oona believes in keeping it simple so we automatically send the lounge vouchers to your registered email address as soon the delay is announced. With no claims paperwork necessary, you can focus on relaxing instead of stressing over forms. Just grab your lounge access and enjoy the moment!

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What is Oona’s Flight Delay Insurance?

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Oona Flight Delay Insurance is your trusty travel companion that provides instant access to airport lounges when your flight is delayed by an hour/sixty minutes or more. With no claims paperwork necessary, it's all about making your travel experience smoother and more enjoyable!

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Can I purchase the insurance once I find out about my flight being delayed?

Answer

Unfortunately, we do not cover this if the airline has been responsible and has informed you about the delay in advance.

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What happens if I have multiple delays on the same trip?

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You’re in luck! Oona covers up to 4 flights for just ₱149, so you can enjoy lounge access for each delay during your journey.

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How does Oona Flight Delay Insurance differ from regular travel insurance?

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While regular travel insurance covers a wide range of incidents like trip cancellations and lost luggage, Oona Flight Delay Insurance focuses specifically on delays. With Oona, you get instant lounge access during flight delays of an hour or more, ensuring you can relax while waiting for your delayed flight.

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What should I do if I didn’t receive my lounge vouchers?

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If you didn’t receive your lounge vouchers, don’t worry! First, check your email’s spam or junk folder. If they’re still missing, please reach out to our customer support team for assistance. You can contact us at our hotline: (+632) 8879 4400, or mobile numbers: (Smart) (0920) 9186242 or (Globe) (0917) 5187175 or email us at teleservice@oona-insurance.com.ph. We’re here to help you get your lounge access sorted out so you can travel with ease!

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Is Oona Flight Delay Insurance valid for connecting flights?

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Yes! Oona’s coverage applies to connecting flights as long as they’re booked together under the same itinerary. If your connection is delayed by at least an hour, you’re covered!

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Can I get a refund if my travel plans change?

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Oona Flight Delay Insurance is non-refundable due to its instant coverage benefits. However, our policies are designed to provide you with peace of mind for your existing flights. Just think of it as a small price for comfort!

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Can I purchase Oona Flight Delay Insurance for a group?

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Yes! Oona makes it easy to cover up to 3 additional family members or travel buddies -- just simply add their details while purchasing. For just ₱119/pax on top of your premium, everyone can enjoy the benefits of lounge access during delays.

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How do I purchase Oona Flight Delay Insurance?

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Getting Oona Flight Delay Insurance is a breeze! Simply fill out a quick form online with your flight details and personl details as seen in your passport, settle payment through our many payment options, and that's it! You can have your insurance in seconds—easy peasy travel insurance!

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I have Flight Delay Insurance. So what happens when my flight is delayed?

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If your flight is delayed by at least an hour, Oona will automtatically send you a lounge voucher as soon as the delay is announced. Simply present the lounge voucher at any of our partner lounges worldwide! Enjoy complimentary snacks, drinks, and a cozy environment while you wait. Travel bliss is just a delay away!

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What types of delays are covered by Oona?

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Oona covers flight delays caused by various factors, including weather, technical issues, or airline-related problems. As long as your flight is delayed by at least an hour, you can access our partner lounges and enjoy complimentary amenities!

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Does the insurance cover my whole trip?

Answer

This highly depends on which flights you included. Our Flight Delay covers you for up to four (4) flights.

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How much does Oona Flight Delay Insurance cost?

Answer

For just ₱149, you get coverage for up to 4 flights! That's right—affordable peace of mind for your travel plans, ensuring you can lounge in style when delays happen. Say goodbye to airport boredom!

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I’m covered. What happens when my flight is on time?

Answer

We must admit, this is a win for the airlines, and in this instance, your flight is on time, so hooray! The Flight Delay will not kick in, as your flight was on time.

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Big 3 Critical Illness Insurance

What does a critical illness insurance plan cover?

Answer

When life throws a serious health scare like cancer, stroke, or a heart attack, a critical illness plan has your back. It’s designed to shield you from the financial hit of major illnesses, covering costs that standard health insurance misses—like specialized treatments and even non-medical expenses. With Oona’s Critical Illness Insurance, you’re protected from more than just the hospital bill, so you can focus on what really matters: bouncing back stronger.

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Will my premium increase as I get older?

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Ah, the age-old question! Generally, yes—your premium for critical illness insurance may increase as you age. But don’t worry, our critical illness plans are designed to fit your needs at every stage of life!

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Can I buy Oona Big 3 Critical Illness Insurance if I have a pre-existing medical condition?

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Well, it depends! The type and severity of your condition play a key role in your eligibility. But don’t worry—just complete the health declaration during the purchase process, and we’ll help you find out if you can secure critical illness insurance. We understand that critical illness and its financial risks are a scary thought, and we’re here to support you every step of the way!

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What illnesses are covered under Oona’s Critical Illness Insurance?

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Oona’s Critical Illness Insurance has you covered for the big three: cancer, heart attack, and stroke! These are the top critical illnesses which affect most Filipinos, and our insurance ensures you're financially prepared to tackle them head-on. It's all about giving you peace of mind when it matters most!

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How can I buy Big 3 Critical Illness Insurance?

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Buying Oona’s Big 3 Critical Illness Insurance is as easy as a few clicks! Just hop onto our website, fill out a quick online form, answer 4 health declaration questions, and you're all set! No paperwork, no fuss—just fast, reliable critical illness insurance in the Philippines to keep you covered when life throws the unexpected your way.

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When does my Big 3 Critical Illness Insurance cover start?

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Your coverage officially begins on the start date listed in your Policy Schedule. Just keep in mind—there’s a 90-day waiting period before your Big 3 Critical Illness protection gets rolling!

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What are the payment options for my critical illness insurance?

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When it comes to paying your critical illness insurance premium, we keep it simple and convenient! You can easily pay online using your debit or credit card. Prefer a little more flexibility? No problem! We also accept payments through e-Wallets like Maya and GCash. It’s fast, secure, and gets you one step closer to protecting yourself from life’s unexpected health surprises!

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Are there any exclusions I should know about?

Answer

Like a plot twist in a good story, there are a few exclusions to keep in mind. Common ones include pre-existing conditions and certain high-risk activities. To get the full scoop on what’s covered and what’s not, check out the policy details or chat with one of our friendly agents. Knowledge is power!

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What’s the maximum protection I can get with Oona’s Big 3 Critical Illness Insurance?

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You can secure up to a fantastic ₱500,000 in protection with Oona’s Big 3 Critical Illness Insurance! That’s some serious financial backup when you need it most. Protect yourself against life’s big health surprises and enjoy peace of mind with our critical illness insurance.

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Do I need a medical check-up to get Oona’s Big 3 Critical Illness Insurance?

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Nope! No doctor visits or check-ups required. All it takes is answering 4 simple health declaration questions online, and you’re on your way to securing a critical illness cover—easy, hassle-free protection without leaving your couch!

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How much critical illness insurance do I need?

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The amount of critical illness insurance you need can depend on your lifestyle, financial obligations, and health concerns. Think of it like a safety net: you want it big enough to catch you if you fall but not so big it weighs you down. Assess your needs and consider talking to one of our reliable Oona representatives to find the perfect fit!

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What are the telltale signs of cancer?

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Cancer symptoms can sneak up in different ways, depending on the type. Some red flags include unexplained weight loss, a nagging cough, trouble breathing, difficulty swallowing, or constant indigestion. You might also notice persistent muscle or joint pain, unusual bruising or bleeding, stubborn fatigue, lumps under the skin, or changes in your skin like jaundice or moles that suddenly look suspicious. These are signs you shouldn’t ignore—especially with the right critical illness insurance protecting you from the unexpected bills.

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What’s the difference between Critical Illness Insurance and Health Insurance?

Answer

Great question! Think of critical illness insurance as your financial safety net for life’s unexpected health curveballs. It provides a lump-sum payment if you’re diagnosed with one of the big hitters listed in your policy—like cancer, heart attack, or stroke. This means you can focus on your recovery without worrying about money. On the flip side, health insurance casts a wider net. It covers a variety of medical expenses—from doctor visits and hospital stays to surgeries—usually paying directly to healthcare providers or reimbursing you for your medical costs. So, while health insurance keeps you covered for the day-to-day, critical illness insurance ensures you’re financially prepared for life’s bigger challenges.

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Is Critical Illness Insurance worth it?

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Absolutely! With the sky-high costs of treating any critical illness, investing in critical illness insurance is a smart move. It gives you the financial security to focus on what really matters—your recovery—without stressing over bills. Oona’s Big 3 Critical Illness Insurance is designed just for this! It covers the three biggest health risks: cancer, stroke, and heart attack. Plus, you’ll receive a lump-sum payment upon diagnosis, giving you the flexibility to tackle a range of expenses related to your treatment and recovery. It’s peace of mind when you need it most!

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Can I have both health insurance and critical illness insurance

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Absolutely! You can enjoy the benefits of both health insurance and critical illness insurance. Health insurance covers your everyday medical expenses, like doctor visits and check-ups, while critical illness insurance provides that extra layer of protection for serious health issues, such as cancer, heart attack, or stroke. It’s a smart way to ensure you’re fully covered for any health challenges that come your way!

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Cancer

Do I need to go for a medical check-up to buy Oona Cancer Insurance?

Answer

No, medical check-up is not required. All you need to do is answer 4 health declaration questions online.

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What are the payment options?

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You can pay online via credit or debit card, or via e-Wallets: Maya or GCash

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What are the symptoms of Cancer?

Answer

Cancer symptoms vary widely based on the type of cancer but can include:

Unexplained weight loss, Persistent cough or trouble breathing, Difficulty swallowing, Persistent indigestion or discomfort after eating, Persistent, unexplained muscle or joint pain, Unexplained bleeding or bruising, Persistent Fatigue, Lumps or areas of thickening that can be felt under the skin, Changes in the skin, such as jaundice, sores that do not heal, or changes to existing moles, etc.

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Can I buy Oona Cancer Insurance if I have a pre-existing medical condition?

Answer

This depends on the type and severity of the medical condition you have or had. To determine your eligibility, please complete the health declaration as part of the purchase process.

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When does my Oona Cancer Insurance cover start?

Answer

Your cover starts on the insurance coverage start date as shown on the Policy Schedule. The Cancer Benefit starts after a 90-day waiting period.

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How can I buy Cancer Insurance?

Answer

You can buy cancer insurance online with no medical exams, just by answering 4 health questions to get insurance cover against cancer.

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What’s the difference between Cancer Insurance and Health Insurance?

Answer

Cancer Insurance is a part of health insurance that specifically cover for lump sum payment once an insurance member is diagnosed with Cancer at any stage.

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What is the maximum protection I can buy under Oona Cancer Insurance?

Answer

₱500,000 is the maximum protection you can buy under Oona Cancer Insurance.

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What insurance is best for cancer?

Answer

When seeking the best insurance for cancer, it's essential to look for insurance policies specifically designed to cover cancer-related medical expenses, often referred to as "cancer insurance." These specialized insurance plans can provide financial support by covering costs not typically handled by standard health insurance.

Oona Cancer Insurance stands out with its tailored coverage, ensuring that patients and their families can focus on recovery without the burden of financial strain.

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Stroke

What are the payment options?

Answer

You can pay online via credit or debit card, or via e-Wallets: Maya or GCash.

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What is the maximum protection I can buy under Oona Stroke Insurance?

Answer

₱500,000 is the maximum protection you can buy under Oona Stroke Insurance.

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Is Stroke covered by insurance?

Answer

Coverage for stroke-related medical expenses varies by insurance policy. Standard health insurance may cover some treatment costs but often falls short in addressing all expenses, especially those related to critical illnesses such as heart attacks and strokes.

Recognizing this need, Oona Stroke Insurance offers a specialized solution designed to fill these gaps. Oona Stroke Insurance policy is specifically designed to provide comprehensive coverage for expenses associated with stroke treatment and recovery.

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Can I buy Oona Stroke Insurance if I have a pre-existing medical condition?

Answer

This depends on the type and severity of the medical condition you have or had, which will be delienated in the terms and conditions of your stroke insurance cover. To determine your eligibility, please complete the health declaration as part of the purchase process.

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When does coverage under Oona Stroke Insurance start?

Answer

Your cover starts on the coverage start date as shown on the Policy Schedule. The Stroke Benefit starts after a 90-day waiting period.

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How can I buy Oona Stroke Insurance?

Answer

You can buy Stroke insurance online with no medical exams, just by answering 4 health questions.

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What are the symptoms of Stroke?

Answer

Some of the most common symptoms of Stroke can be:
Face Drooping: One side of the face may droop or become numb. Ask the person to smile to see if one side of the face is drooping.

Arm Weakness: One arm may become weak or numb. Ask the person to raise both arms to see if one arm drifts downward.

Speech Difficulty:
Speech may be slurred, or the person may have trouble speaking or understanding speech. Ask the person to repeat a simple sentence and see if the words are slurred or the sentence is repeated incorrectly.

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What’s the difference between Stroke Insurance and Health Insurance?

Answer

Stroke Insurance is a part of health insurance that specifically cover for lump sum payment once an insured member is diagnosed with Stroke.

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Do I need to go for a medical check-up to buy Oona Stroke Insurance?

Answer

No, medical check-up is not required to become a policyholder. All you need to do is answer 4 health declaration questions online.

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What are major causes of Stroke?

Answer

Here are some major causes of stroke. Ischemic stroke, which is caused by blockages or narrowing of the arteries that supply blood to the brain, and Hemorrhagic stroke, which is caused by bleeding in or around the brain.

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Heart Attack

What are the payment options?

Answer

You can pay online via credit or debit card, or via e-Wallets: Maya or GCash.

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Do I need to go for a medical check-up to buy Oona Heart Attack Insurance?

Answer

No, medical check-up is not required. All you need to do is answer 4 health declaration questions online.

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Does insurance cover a heart attack?

Answer

Insurance coverage for heart attack expenses largely depends on the details of your policy. Many standard health insurance plans provide coverage for immediate medical treatments and hospitalization. However, the full spectrum of costs, including rehabilitation and lost income, might not be fully covered.

This is where the Oona Heart Attack Insurance plan comes into play. Tailored to offer a comprehensive safety net against critical illness, our plan provides a lump sum payment upon diagnosis of a heart attack.

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When does my Oona Heart Attack Insurance cover start?

Answer

Your cover starts on the coverage start date as shown on the Policy Schedule. The Heart Attack Benefit starts after a 90-day waiting period.

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Can I buy Oona Heart Attack Insurance if I have a pre-existing medical condition?

Answer

This depends on the type and severity of the medical condition you have or had. To determine your eligibility for a critical illness insurance policy, please complete the health declaration as part of the purchase process.

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What causes Coronary Heart Disease?

Answer

Sudden heart attacks, often resulting from coronary heart disease (CHD), are triggered by various underlying factors. Key factors contributing to the development of coronary heart disease and potentially leading to a sudden heart attack include, High Blood Pressure, High Cholesterol levels, Smoking, Diabetes, Obesity and Physical Inactivity.

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What is the maximum protection I can buy under Oona Heart Attack Insurance?

Answer

₱500,000 is the maximum protection you can buy under Oona Heart Attack Insurance.

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What is the difference between mild and major Heart Attack?

Answer

The difference between a mild and a major heart attack lies in the extent of the damage to the heart muscle and the symptoms experienced. In a mild heart attack, the blockage of the coronary artery is partial or temporary, resulting in less extensive damage to the heart muscle. Despite being labeled as "mild," it is still a serious medical condition that requires prompt treatment to prevent further damage to the heart. Major heart attack involves a complete blockage of one or more coronary arteries, leading to significant damage to the heart muscle. Symptoms are more intense and sudden, including severe chest pain, sweating, nausea, and shortness of breath.

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How can I buy Oona Heart Attack Insurance?

Answer

You can buy Oona Heart Attack insurance online with no medical exams, just by answering 4 health questions.

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Which food causes Heart Attack in men?

Answer

Common foods known to increase heart attack risk include those high in saturated fats (such as red meat and full-fat dairy products), trans fats (found in many fried and processed foods), and excessive salt and sugar intake. Diets high in processed meats, low in fruits, vegetables, whole grains, and high in refined carbohydrates and sugary drinks are also linked to an increased risk of heart disease.

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What are the causes of Heart Attack?

Answer

The five major cause of heart attack in the Philippines includes, coronary artery disease, high blood pressure, smoking, diabetes, poor diet and lack of physical activity.

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What are the symptoms of Heart Attack?

Answer

The symptoms of heart attack may vary between individuals but there are several common signs to be aware of, like chest pain or discomfort, pain or discomfort in one or both the arms, the back, neck, jaw or stomach, shortness of breath, other signs may include nausea, vomiting lightheadedness, or unusual fatigue. Women more likely to experience shortness of breath, nausea/vomiting, and back or jaw pain.

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What causes sudden Heart Attack?

Answer

Sudden heart attack occur when the blood flow to certain part of the heart is abruptly blocked, leading to the death of heart muscle cells. The primary cause of this sudden this sudden blockage is usually coronary artery disease where the arteries that supply blood to the heart muscle become narrowed due to a buildup of plaque (a mix of fat, cholesterol, and other substances).

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Health Insurance

How do I choose the best health insurance plan?

Answer
Start by considering your medical needs, budget, and whether you need coverage just in the Philippines or abroad. Look at annual limits, hospital networks, co-payments, and included benefits like mental health or maternity. It’s also helpful to speak to a licensed advisor to compare options tailored to your lifestyle.
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What’s the difference between HMO and private health insurance?

Answer
An HMO (Health Maintenance Organization) typically covers services within a specific network of providers and may have more limitations. Private health insurance usually offers broader coverage, higher benefit limits, and more flexibility in choosing doctors and hospitals—even outside a network.
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Is health insurance worth it if I’m young and healthy?

Answer
Yes. Even if you’re in good health, accidents and illnesses can happen unexpectedly. Without insurance, emergency care or hospitalization—especially abroad—can be very costly. Health insurance also helps cover routine checkups, mental health support, and preventive care. Getting insured while you're young often means lower premiums and better long-term options.
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What is health insurance and why do I need it?

Answer
Health insurance is a type of coverage that helps pay for medical expenses like hospital bills, doctor consultations, and emergency care. Whether for routine checkups or serious illnesses, having insurance protects you from high out-of-pocket costs and gives you access to quality healthcare when you need it most.
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What does a typical health insurance plan cover?

Answer
Most health insurance plans include coverage for inpatient hospitalization, outpatient consultations, diagnostics (like lab tests and X-rays), emergency services, and sometimes mental health support. Some also offer optional add-ons such as maternity or dental coverage.
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Global Shield

What if I already have travel insurance? Do I still need this?

Answer
Travel insurance typically covers short-term emergencies. Oona Global Shield provides long-term health coverage—including routine checkups, mental health, and chronic condition management.
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What is Oona Global Shield Health Insurance?

Answer
Oona Global Shield is an international health insurance plan that provides comprehensive medical coverage for individuals and families living, working, or traveling abroad. It’s designed for global citizens who want quality care wherever they are.
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How do I get started with Oona Global Shield?

Answer
Simply reach out to us or leave your contact details via our website, and an advisor will help you choose the best plan based on your lifestyle and health needs.
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What does Oona Global Shield cover?

Answer
It covers inpatient and outpatient treatment, emergency care, mental health services, diagnostics, specialist consultations, and even maternity and hospice care—depending on the plan.
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What’s the difference between Oona Global Shield and local health insurance?

Answer
Unlike local plans that only cover treatment in the Philippines, Oona Global Shield offers worldwide coverage, perfect for those who live, travel, or work internationally.
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Purple Shield

How do I buy or apply for a plan?

Answer

Simply reach out to us or leave your contact details via our website, and an advisor will help you choose the best health insurance plan based on your lifestyle and health needs.

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What’s covered under Oona Purple Shield?

Answer
The plan covers inpatient and outpatient treatment, consultations, diagnostics, surgeries, mental health care, and more. You can even customize your plan to match your needs and budget.
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I have both HMO and PhilHealth. Would I still need Oona Purple Shield?

Answer
Yes. Most HMOs or PhilHealth have lower limits or limited hospital choices. Oona Purple Shield gives extra protection, especially for serious or unexpected medical costs that can go beyond basic HMO or PhilHealth coverage.
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What is Oona Purple Shield health insurance?

Answer
Oona Purple Shield is a flexible health insurance plan in the Philippines that gives you up to ₱5 million in annual coverage for medical needs like hospitalization, outpatient care, diagnostics, and more—all at trusted private hospitals nationwide.
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Is there a waiting period before I can use my plan?

Answer
Oona Purple Shield has a short waiting period--just 30 days. But for accidents, you're covered immediately.
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Personal Accident

What`s the highest coverage limit for self-employed individuals?

Answer

The maximum coverage for self-employed individuals is determined by their Gross Annual Income from the previous year, which can be verified through their Income Tax Return (ITR).

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If my domestic employee resigns, can the coverage be transferred?

Answer

Yes, when your previous domestic employee leaves, their coverage stops automatically. However, you can extend coverage to the new domestic employee by informing the insurance company of the changes.

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How do I claim monthly shelter allowance benefit and monthly Pension?

Answer

You can claim both the monthly shelter allowance and pension together as a single lump sum payment, along with your other benefits.

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Can I automatically get high coverage under Personal Accident insurance?

Answer

The limit of the personal accident insurance cover is determined by your gross annual income and occupation.

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How many times am I allowed to transfer the coverage?

Answer

The insured has the option to transfer coverage to a new domestic employee twice per year

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Will my domestic employee be covered during her day off?

Answer

Yes, the domestic employee is covered as long as they are employed with you. Coverage ends when they leave or are replaced

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Can I apply for multiple Personal Accident policies?

Answer

Yes, you can apply for multiple personal accident insurance plans. Just make sure the total coverage amount doesn't exceed the maximum benefit permitted, which is determined by a percentage of your Gross Annual Income.

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How much can a domestic employee`s beneficiaries claim if they die while riding the employer`s vehicle?

Answer

If a domestic employee dies in an accident while riding the employer’s vehicle, their beneficiaries are entitled to twice the face value.

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If I don`t name a beneficiary, who can claim the insurance proceeds if I die?

Answer

If no beneficiary is named, the insurance proceeds would go to your estate or any relative by blood or marriage whom the Company considers entitled to the proceeds.

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After earning a 20% increase in the hospitalization benefit limit for two (2) consecutive claim-free years, will my benefits revert to their original limit after making a claim?

Answer

No. The increased hospital benefit limit shall remain the same.

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I have 5 children, with the oldest graduating from college and the youngest just starting pre-school. Will the coverage for my oldest child transfer to my youngest?

Answer

Yes, the coverage is designed to support the educational expenses of up to four (4) children currently studying for the first five years after the insured's death.

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What is the maximum age limit for getting Personal Accident Insurance in the Philippines?

Answer

You can get Personal Accident Insurance if you're between 18 and 60 years old, with the option to renew until you're 65. If you want to include minors aged 1 to 17, their parent or legal guardian must be the policyholder.

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Is Unprovoked Murder and Assault automatically covered?

Answer

No, coverage for Unprovoked Murder and Assault is not automatic. It depends on the applicant's occupation and requires underwriting approval, as well as payment of an additional premium.

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Is there a restriction on where the coverage applies?

Answer

No, there's no restriction. The coverage extends anywhere in the world, 24/7, offering protection against medical expenses from injury.

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Can I claim the daily hospital cash benefits if I had outpatient treatment?

Answer

To claim the daily cash benefits, you must be admitted to a hospital or clinic recognized by the Bureau of Medical Services for at least 24 hours. So, you need to stay there overnight to qualify.

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If I`m hospitalized for a continuing sickness after the policy expires, am I still covered?

Answer

Yes, if you're confined again within a year due to the same ongoing illness, the company will still cover your daily benefits.

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To whom will the Company pay the insurance benefits?

Answer

The Company pays you directly, not the hospital. This means you can use the money freely for medicines, lab fees, medical expenses, etc.

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If I, the insured, pass away, will my dependents still be covered if they`re hospitalized due to sickness a year later?

Answer

Yes, if the insured dies, the company will cover hospitalization expenses for the insured's dependents up to the policy limit for the initial five (5) years of the insured's absence. This coverage applies regardless of whether the dependent's hospitalization is due to an accident or sickness.

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What is a pre-existing illness? Is this covered?

Answer

A pre-existing illness is any medical condition you already had before your coverage began, whether you were aware of it or not. Unfortunately, losses due to pre-existing illnesses are not covered by the company.

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When can I expect to receive the benefits?

Answer

You'll get your daily hospital cash benefits when you leave the hospital under the hospital cash plan. If you stay for more than 14 days, you can ask for an advance payment for the rest of your stay.

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Is motorcycling automatically covered by this insurance?

Answer

No, it's not automatically covered. But you can ask to add coverage for accidental death or permanent injury, which requires underwriting approval and an extra premium.

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